Excellent - really enjoyed and as it was quite chilly, we did not mind having the roof up. Very friendly 'driver'.
Meeting place was described as Heldenplatz (Heroes' Square) - a huge area beyond an archway (at the entrance to the Spanish Riding School), but our carriage was actually waiting in front of the archway.
Vienna Card is essential to get around the outlying attractions - Schonnbrun, Belvedere, etc. The carriage ride is a delight and the restaurant selected was centrally located, easy to find with pleasant staff and good food. Recommend.
Ariana N Canada
the dinner was great, i loved the horse and carriage tour and having the vienna card was awesome it save us a lot of money in transportation and the belvedere palace is a beautiful museum
The Vienna card and all details were waiting at the hotel upon arrival which made things very easy for us. The horse and carriage tour was wonderful - to be driven through a truly beautiful city in a horse and carriage is not only romantic, but makes one feel special, which one likes to feel whilst on holiday. The Belvedere Palace is an art museum/gallery and was great to look through - especially to see the Gustav Klimt pieces. And then finally, the dinner was DELICIOUS! I have never tasted a desert as tasty as the Cardamom Panacotta desert that we had. Thoroughly enjoyable.
Some comments for Viator regarding the tour company: I booked this for our last night of a four day trip. When I called the tour company on the first day, the person answering the phone was startled that I had arrived so early and was expecting to drop all vouchers and tickets off at the hotel on the last day. Why would anyone buy the 3-Day Vienna Card on the last day? For some reason, they think that the day you book the activity for is the day that you arrive... Fast forward to the last day when we arrived at the location and I gave one of the fiaker drivers my voucher and he looked confused - his carriage had the same badge name as that of the tour company so I knew I didn't approach a non-contracted driver. He told us to come back in an hour but I didn't back down - our watch was correct and his was off by an hour. Then after setting us in the carriage, he asked us how long we wanted to ride for and that he only accepted cash. It took a few minutes to convince him that the voucher meant that I had prepaid for a forty-minute ride. Fortunately, another fiaker came by who must have been familiar with the voucher and we jumped ship and went with that driver. He was from Hungary and quite the character, telling us some pretty good stories as he took us around the city. The dinner - as another reviewer said, it's not a candlelight dinner - and it's a fixed menu. The staff was friendly but the food is so-so. Mine was very salty and my wife's was very bland so we kind of mixed our foods around to put some flavor together. Aside from the tour company's high level of confusion I would do this again if there were a few choices of restaurants to go to.
Everything in Vienna was wonderful except for the Restaurant Furich where the food was poor and the staff rude.
Tour was great. Vienna card good value. Candlelight dinner missed the free sparkling wine? Carriage was lovely. All the discounts did not help as they are either very small or when you get there you discover you need to book something in advance or something that is fully booked or you need to take the most expensive ticket like see 44 rooms. My legs would only last for 20 no matter the price!
Communication with the tour operator was poor, we really wanted some info on time of meal and despite emails and calls prior to departure I never got this. Consequently when turning up for the meal the restaurant 'fitted us in' we were unaware it was set menu and as we were outside no candlelight dinner! As it was for our 25th anniversary I was disappointed. The carriage ride was great, the vienna card useful, entrance to Belvedere good. The walking tour was set at a time we couldn't do which was disappointing. The restaurant meal was good but not what we expected. Overall more info given as I won't be celebrating this special day again!