We had a great time. Loved the hop-on hop-off, the 72 hour pass, and the Viennese dinner. My favorite part was the Central City Café. It was a special treat.
I was in Vienna for the first time and this was a very easy and efficient way to see the city. The lunch and Cafe Central break were both great and very tasty. You get discounts in a lot of different museums and it helps having all transport included.
This package is perfect for 1 reason, it has everything that you need. Firstly it was very convenient to get it from our hotel once we arrived. It was very easy to use and had clear instructions, all the basics you need for a stay in Vienna! The hot chocolate (swapped for the coffee) and cake experience at Cafe Central was unforgettable. The restaurant where we had our lunch was really good and centrally located, they had the best apple strudel I had tried whilst in Vienna! So convenient to use the transport as much as you want too, and the Vienna Card to entry the attractions and get some helpful discounts too which is always great. Plus the hop on hop off tour insured we got to see everything and very comfortably, highly recommended!
Our Viator visitor package proved good value and helped me and my partner make the most of our 1 week visit. The Vienna Card was most useful and gave meaningful discounts off all of the sites, museums, galleries etc we visited. The morning tea and evening dinner were excellently chosen locations with warm welcomes from everybody and a high standard of cuisine.
This was a superb package - great being met at airport; super orientation to the city with hop on hop off bus; Vienna card with public transport and discounts brilliant; Cafe Central voucher wonderful; and meal lovely. Overall absolutely superb value!
Excellent service. Taxi service was reliable and very friendly driver. Everything we did was great .Cafe Central was an excellent luxury experience. The meal at the restaurant was very good local cuisine. I did book our table in advance. The Vienna card was used for all of the attractions we visited. Hop On Hop Off tour was a great way to start our visit. Thank you so much. Great value and good quality experiences which we might not have achieved booking independently ourselves.
The package deal is totally worth it. First, I was very reluctant to buy it since I had a package in Monte Carlo lunch from Nice, and I didn't like the service at all, but with this one Viator won my heart back. Pleasant ride from airport. Driver was on-time and very friendly. I had close to dinner lunch at the restaurant, and experienced the best service in Europe. Tea in Classic Cofe was wonderful as well. I highly recommend it.
Polina T USA
excellent package. We use almost everything that was in the package. It was a problem with a transfer. We took a taxi and refund was done without any problem. The representative was very nice, and apologized for inconvenience. Recommend to everybody.
Nancy U Canada
I was sceptical at first about purchasing this over the internet, After a quick call to Viator's office and the exceptional service I received, I went ahead and purchased the package. The ease in purchasing the package and printing off my confirmation, made one less thing to worry about. The driver was at the airport to greet us, the 3 day transit pass was easy to use along with the tram and subway system. The meal at Furich Restaurant was enjoyable and a day on the Hop-on-Hop off bus was wonderful. What a beautiful city Vienna is. Unfortunately we never used the Cafe Central voucher as we were coffeed out. Thanks Viator for your service, I will use it again when next we venture. Dennis and Nancy
The bus driver was very nice. When my sister lost her earring he found her to return it to her the next day.
Josephine C Ireland
Brilliant - everything was so well organized. It was a pleasure - definitely will use Viator for my next city trip and have already recommended to my friends.
Christina M USA
I am glad I decided to book this package before leaving for Vienna. The cafe was warm and inviting and the dinner was truly excellent (note have your hotel make reservations for you. We didn't know to do that but they squeezed us in anyway). I had only a few days there so to have set places to eat in a place I haven't visited before was very convenient.
This deal was great value. The dinner was at a nice restaurant and was very good!
This was a great value and we really enjoyed this. We stayed in Vienna for 3 days so this was a great way to get around. The tea and dessert at the Central Café was excellent. The dinner at the local restaurant was also very good but we were not aware that there was a surcharge for this package of 2.50 Euros for each person. We listened to other people around us that ordered that were not on this package, and they did not get charged the service fee. It just would have been nice to know about this ahead of time. We loved the hop on hop off and went on 3 of the 4 lines that were included. That bus system is very well run and the staff on board are very helpful. The only thing negative would be that we received our package at our hotel and is was missing 1 Vienna Card. We called the emergency number (as it was after hours) and they told us to purchase another one and send in the receipt. Since our hotel did not sell the Vienna Card, we tried 2 other suggested shops with no avail. We prepaid for 2 Vienna Cards and only received one.
Very useful. Everything was very useful except the discounts provided which for most popular destinations were very small (almost negligible). It is still recommended if staying in Vienna for at least 4 days.
Very satisfied overall and feel we got value for money, especially for the travel on all transport. Unfortunately it did not start well when no taxi appeared at the airport to take us to the hotel. We spoke to the man waiting for another passenger who checked with the office. They said they had no booking for us. We did take a taxi at a cost of 55 euros, for which I have a receipt.
The only other problem we encountered was finding the cafe for the coffee and cake. The voucher received on arrival gave an address which was the office where it had been sent from, and the cafe was not named. We spent a long time walking down the street searching for it. The hotel checked out the location for us, and when we went to the office they directed us to Cafe Central. They did say they would inform the staff to put the cafe address on in future.
This was probably a good deal for those who go to museums more than we do. The card gave you discounts to museums and exhibits rather than prepaid admissions like other city cards we've bought. The dinner and the tea were both fun -- just don't expect to choose what you're going to eat.
Everything went very smoothly apart from the incorrect address on our paperwork for the Restaurant Fuhrich. (The address on the paperwork was for Cafe Central consequently we knew where that was for the next day). The pickup from the airport was an excellent limousine transfer, the food at both Restaurant Fuhrich and Cafe Central was good, and the Vienna card worked well. If I have one criticism it was that the Hop On Hop Off buses were very crowded and at one stage was going past stops because of lack of room. All in all, well worth it.
Fiona F United Kingdom
Vienna Card - excellent and enabled us to get around easily and without hassle; Hop-on-hop-off - very good, gave a great over-view of the city, 3 routes to do. Was difficult to locate where to initially join the tour and would be difficult to fit everything in if you wanted to 'hop-off' at too many stops. Morning tea - excellent, beautiful setting, friendly and courteous staff and were able to provide gluten free cake for my dad without hassle. Dinner - mmm, not so great and the reason we've not scored this with 5 stars. My dad requires a gluten free meal, we had emailed ahead requesting this, been into the restaurant on arrival and advised that it was not a problem. Sadly it was a big problem and there was only one starter, one main course and no desert that he could have. The fixed price menu is very restricted and staff did not explain it and having agreed we would pay the difference between this and what we might choose from the menu, we faced a steep bill that was not at all worth it. Very disappointing. This was the only disappointing element of the whole trip though.
Sandra T Australia
This is a good value for people that can get up early and are well organized. There's so much to see, just not enough time! Our afternoon tea was not such a great value, as we were charged for water, and for having cream on the cake. The traditional meal was fantastic, and we were treated as welcome guests with no additional charges for bread, water, or anything else.
What I managed to do of this tour was good. My train arrived late on the first day, so on the second day I was only able to see the palace due to cold weather.
Naomi W Australia
If you only have a short time to see Vienna, the Welcome to Vienna package is a good way to see the city and sample some Austrian cuisine.
I like it. but i think its necessary to explain betther where we could take de bus. i was lost, i dont speak german and it took to long to find the bus. but after it is ok.