Read what other Viator.com travelers think about the Private Arrival Transfer: Washington Reagan Airport to Hotel. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Driver was very prompt. Clean nice vehicle. Driver was kind and professional. Easy pick up and drop off. Complete easy process beginning at booking to Tim we arrived at hotel. Great experience. Had us at hotel quickly and we were able to drop off bags and start exploring the city
Driver was prompt; car was clean; driver was friendly and informative. Would definitely use again in another city as I found out Reagan Airport was so close to our hotel, we could have cabbed it for one-half the price (which we did on the return trip).
Wonderful way so easy no waiting the best way to get around with large groups and luggage.A lovely man picked us up and chatted along the way later he picked us up to return to airport and wished that we had a good trip and visit in Washington.
The driver was so pleasant and efficient. He arrived promptly and was able to share a lot of information on our ride in.
Great. On time with a great driver with an excellent attitude an willing to help.
We called in on arrival and the driver arrived within minutes. The car was clean and comfortable, the driver was courteous and professional, and the ride was smooth and comfortable.
All went to plan with the providor being very responsive to our needs
yes all good but I have used Viator a few times now and I think you need better instructions re pick up or signs on the cars. Drivers always very nice.
I enjoyed being picked-up by sedan and directly driven to the airport/hotel without the hassle of sharing a shuttle with many other people in a crowded uncomfortable van environment.. Both drivers in each direction were very personable and very accommodating. What I didn't understand nor enjoy was providing the same information given on the internet of name, pick-up date, time, location, number of people in the party, and calling a number that was not even in the Washington, DC area. It always seemed like the people on the phone didn't know my paid confirmation existed and at one point even asked for my my VISA credit card number again for my prepaid reservation. If you asked for the information on the internet then why wouldn't all this be accessible via a confirmation number in a database for easy access. Instead, all of this information had to be asked twice. Once upon arrival and then the return. It's very time consuming and a bit frustrating knowing that everything had to be repeated a total of three times. Internet, and each leg of the pick-up at the airport and then pick-up at the hotel. I would give a five star rating if this solution is remedied in the future.
Driver was on time and ride to hotel was comfortable. Driver held us hostage in the sense that we had to pay the gratuity before we would be transported even though we had paid for this service.I feel that a gratuity is earned for service, not expected before that service is provided.
Can't review this transfer as the car did not turn up. Turns out it was my error in that I confirmed thr booking the week before I left with Viator and not the Car Company. I have asked for a refund but have not had a reply yet. Was my first attempt to book an airport pick up. Wish the girl at Viator had asked if I had also confirmed with car company. But I'm not blaming her.
The Driver was cold and impersonal. I will not use this service again
The Driver was not friendly and very culturally insensitive
Extremely disappointing we booked a car and rang three different numbers we were told to and the last operator put down the receiver abpnd did not help us. We looked fi por the car where they are supposed to be in case one of the messages had been processed.
After wasting half an hour at 11pm at night after. 24 hour flight we caught a taxi. No stars.
When we confirmed our booking 48 hours before pick up, we had organised a limo, (booked months ahead of time), we were told none are available and sent a normal car! We were told the car was at the same rate as the limo???????? Then we had to pay an extra $20 for parking, plus tip. We had to call the them twice to tell them we were at the airport and we had to go and find them. They had all our flight details so would clearly know when we arrived.
I have not receive the service. I call the company from the airport informed a change about the airport arrival and they told me that they should make the changes but the service never came. We arrived to the airport late en the midnight and there was not a counter service open. So we had to take a regular taxi.
I was a bit disappointed in this booking..When I first called I was given a price of $24.95..when I called to book, the price quoted was $50. When I called to confirm the day before arrival, I was told there was a $10 gratuity; when I called to say I was at the airport, I was told that there was an additional $10 fee for "late arrival" (9:30 p.m. isn't exactly the middle of the night). It was disappointing that something that started out fairly reasonable ended up being pretty expensive. In addition, the driver didn't even try to help me get my luggage down some stairs to the entrance of the boutique hotel where I was staying; he just put the suitcases (2) on the street sidewalk and left me to fend on my own. I would normally expect to give a gratuity for good service; this all felt a bit like extortion and not very good service at all.