Read what other Viator.com travelers think about the Private Arrival Transfer: Washington Reagan Airport to Hotel. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
We called in on arrival and the driver arrived within minutes. The car was clean and comfortable, the driver was courteous and professional, and the ride was smooth and comfortable.
All went to plan with the providor being very responsive to our needs
I enjoyed being picked-up by sedan and directly driven to the airport/hotel without the hassle of sharing a shuttle with many other people in a crowded uncomfortable van environment.. Both drivers in each direction were very personable and very accommodating. What I didn't understand nor enjoy was providing the same information given on the internet of name, pick-up date, time, location, number of people in the party, and calling a number that was not even in the Washington, DC area. It always seemed like the people on the phone didn't know my paid confirmation existed and at one point even asked for my my VISA credit card number again for my prepaid reservation. If you asked for the information on the internet then why wouldn't all this be accessible via a confirmation number in a database for easy access. Instead, all of this information had to be asked twice. Once upon arrival and then the return. It's very time consuming and a bit frustrating knowing that everything had to be repeated a total of three times. Internet, and each leg of the pick-up at the airport and then pick-up at the hotel. I would give a five star rating if this solution is remedied in the future.
Can't review this transfer as the car did not turn up. Turns out it was my error in that I confirmed thr booking the week before I left with Viator and not the Car Company. I have asked for a refund but have not had a reply yet. Was my first attempt to book an airport pick up. Wish the girl at Viator had asked if I had also confirmed with car company. But I'm not blaming her.
The Driver was cold and impersonal. I will not use this service again
The Driver was not friendly and very culturally insensitive