Read what other Viator.com travelers think about the Private Departure Transfer: Hotel to Washington Dulles International Airport. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Our Driver was early which was appreciated. His car was extremely comfortable and spotlessly clean. He was dressed very well and helped us with our luggage. He drove appropriately, was polite and extremely informative and we thoroughly enjoyed our transfer to Dulles Airport.
We will definitely recommend your service to our friends.
The pickup was timed perfectly. I received a message the day prior telling me when we would be picked up. The morning of we received a message stating that the black Cadillac was outside waiting for us. Very well executed.
Easy taxi use, will definitely use again for future trips. Nice taxi driver too!
Our driver, Luis, arrived early to pick us up at the hotel. He was kind and considerate. He was most pleasant and easy to speak with. He cared about our trip and had also remembered our arrival and asked about our friends from Washington state that he had picked up on the 1st of October when we all arrived.
Excellent service, driver, vehicle. We will certainly use your service again.
Having experienced cabs in Washington DC, the Town Car provided was absolutely the best way to get to Reagan
Hard to know what to say except that it did exactly what it says on the tin--a private transfer for 4 people and luggage from a downtown hotel to Dulles Airport by Cadillac SUV. Arrived exactly on time, vehicle clean and comfortable, driver helpful and friendly--what more could you ask for? Granted it probably cost a lot more than a cab, but I got what we wanted.
The motor vehicle was superb and was even better than the one we had on the inward journey. The driver was very knowledgeable and informative and we could keep up conversation for the whole journed. We had to make a detour as there was the Washington marathon on the Sunday.
Courteous professional driver, Arrived as scheduled for pick-up.
the cars to and from the airport were as described and fine. I was advised that a $20 dollar cash charge was also payable on both journeys. When I queried this, I was told it is the expected gratuity.
when we arrived we had to call the service to pick us up, cab was not waiting at airport. Had to wait 10 min. Very nice driver. No probloms on the road, drove us infront of hotel
Car was waiting outside the hotel at the designated time. Clean car and friendly driver, although I think that the $20 tip that everyone reminds you of is a bit steep!!
An additional 20USD has been asked by the driver at the end of the course...
personally we believe we would have been better off getting a taxi direct from the airport. Reason being we were asked to phone and check up that we still required the taxi and we were told we would have to give a minimum $20 tip !
Prepared to be overcharged for tolls on arrival to the airport and for Viator not to help you out when you question the charges.
Car never showed up at the airport nor hotel. I will never contact you again for transportation......
Guest have been charged 70 usd although it was a prepaid reservation and we have sent e-mail concerning this problem but have not got a reply. This is a serious problem. And hope to have a reply for this message.
we also had an arrival transfer booked with this company. Never again! Our first flight was late so we missed our connecting flight to Washington we called this service to let them know we will be arriving later as we missed our flight, they informed us the driver had already left for the airport (1 and a half hours early) so we would have to cancel our booking and do another one (I dont think so) we had already paid for this service.......When we arrived in Washington we had to find our own way to the hotel.On our departure the driver was an half an hour late. This is a SERVICE INDUSTRY there was no service!
The driver charged another 15 USD depite the prepaid voucher. He could not explain why but he told us that he have to collect the amount in advance so we were forced to pay. Sounds like blackmail to me.
The same review applies to all four of our transfers with carmel limousines.