Read what other Viator.com travelers think about the Private Departure Transfer: Hotel to Washington Reagan Airport. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Driver was there quickly after we called and took us quickly to our hotel. Great Service - Clean Cadilac Escalade!
I enjoyed being picked-up by sedan and directly driven to the airport/hotel without the hassle of sharing a shuttle with many other people in a crowded uncomfortable van environment.. Both drivers in each direction were very personable and very accommodating. What I didn't understand nor enjoy was providing the same information given on the internet of name, pick-up date, time, location, number of people in the party, and calling a number that was not even in the Washington, DC area. It always seemed like the people on the phone didn't know my paid confirmation existed and at one point even asked for my my VISA credit card number again for my prepaid reservation. If you asked for the information on the internet then why wouldn't all this be accessible via a confirmation number in a database for easy access. Instead, all of this information had to be asked twice. Once upon arrival and then the return. It's very time consuming and a bit frustrating knowing that everything had to be repeated a total of three times. Internet, and each leg of the pick-up at the airport and then pick-up at the hotel. I would give a five star rating if this solution is remedied in the future.
I had a most enjoyable trip. My only regret was that I paid too much for my trip from the airport to my Hotel. The car was very nice and the $50. was satisfactory but, the $20. tip requested form the driver was a little bit overboard for me. I found another cheaper and quick way to the airport following my stay. Thanks for the ride in the beginning anyway.
The car company did not keep the commitment to offer the booked service