Shuttle was waiting at airport - no problems at all. Good service.
Corinne L Australia
There waiting for me on arrival. Courteous, reliable, door to door service with a smile. Would definitely recommend. Signage stating 'Viator' on vehicle rather than just 'Shuttle' would be an advantage as when one arrives at a place for the first time, your eyes immediately search for the company name that you booked with.
Arrangements worked perfectly, with a quick trip into the city. Friendly driver. Worth the saving of cost.
Driver tried to leave us as close to our destination as possible. The shuttle company had billed us 2 persons 50NZD for a trip which according to our hotel should have been 26NZD for the first person and 6NZD for the second. This is very bad!!!
I was expecting for someone to meet us with our name on a sign, but this didn't happen. After some searching I found our transport outside the arrival hall. The driver was courteous and took us to our apartment without any problems.
Geoffrey P Australia
The van was full and the trip to the Amora Hotel long and, at times, tortuous, even to the point of backing out of one street after delivering one passenger to her destination. This trip took a full hour.
First of all Qantas airline didn't have my checked bag. Then when I went to get on my Shuttle to the hotel, they didn't have my name on their list even though I had pre-booked it. However, the Viator rep agreed to let me board when I showed him my booking number.
Gloria C Canada
When we arrived at the airport we had to go searching for our driver. We did not see them right away and we were not sure where to go as they were not right out front of the arrival gate. It was ok.