Absolutely amazing!! The place, the hotel, the tour, the tour guide....... I have no complaint but the trip was too short........... Would definetly do it again!!!! a five stars!!!
I wish I could have rated the tour and the hotel separately. The hotel was wonderful. The staff was very polite and attentive. The food at the award-winning restaurant inside the hotel was top notch.
The tour was a waste of time. We did not even stop at The Roman Fort, which was what we were looking forward to the most and the reason we took this tour (this even makes me angry when I think about it). WE COULD NOT EVEN SEE IT FROM A DISTANCE BECAUSE OF THE FOG. We were running behind schedule and the tour guide wanted to make sure we did not miss the train. The steam train ride was not very interesting. Muncaster Castle was only average. We paid the 3 GBP per person extra to go inside the castle. Only a small portion of it was opened to the public and it was not worth it. Moreover, no photos are allowed inside which makes it even more forgettable.
FYI- the reason we were running behind schedule was because the tour guide was suppose to pick us up from the train station when we arrived to go directly on the tour. However, the tour company sent us both a taxi to take us to the hotel and the tour guide. The taxi arrived first. We protested to the taxi driver and even had him drive down to the tour office and they even confirmed we were suppose to go with the taxi to the hotel. So in the meantime the tour guide along with his van full of tourists waited for us at the train station for 20 minutes while we were waiting at the hotel. Finally they had to get another taxi to drive us to the tour van.
Very disappointed paid for a three day tour and only received 1 day as the tour operator forgot to pick me up on two occasions I will not be using your service again