A bit disorganized. Did not take us to the places but only told how to meet them where. Not what I expected for a tour.
The sites on this tour were fantastic and we would highly recommend them to others. The tour itself, meanwhile, was merely satisfactory. By trying to accommodate many groups with different itineraries, the tour created logistical challenges that detracted from our experience. Most notably, we were told to descend Mt. Pilatus and take a public bus to Lucerne to meet back up with our tour group at a certain time. We later found out that the bus would later go back to Pilatus to drop other guests off. Ultimately, we lost over two hours for no real reason that we could have used to enjoy the mountains. In conclusion, we definitely appreciated having transportation and tickets pre-purchased for us, but if we did the tour again, we think we could have gotten more out of the experience on our own.
The stay at Mt Pilatus was relaxing and enjoyable except that we were unlucky as the weather was bad hence the fog was too thick to get any sights. However, the tour description should state clearly that after Mt Pilatus, we are expected to navigate by ourselves to a public bus stop, take a public bus to meet the tour guide at the train station for the next trip to Mt Titlis. There was an old couple who were with this tour but was confused with the unexpected requirement to travel by public transport in the middle of the tour package and was "lost" and unable to continue to Mt Titlis. Such details should be included to avoid surprises.