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We arrived at the airport in Kona expecting to meet a tour guide but there was no one there. I had to call the local contact who told us to go to the Hawaiian Airline counter. We had no tickets nor even a booking confirmation number. Luckily the people at Hawaiian Air were helpful. Why no flight info?? The info we were given said that we couldn't take any cosmetics with us even in a plastic bag which was not true so we had to buy sunscreen in Oahu at an exorbitant cost Although our tour guide was knowledgeable and personable, we had trouble figuring out his timetable. He dropped us at Pearl Harbor and told us to be at the theater at a specific time but didn't explain that we would be going directly to the Arizona and wouldn't have enough time when we returned to see all the exhibits before we left for the Missouri. We would have liked more time for the exhibits at Pearl Harbor itself and maybe less time at the Missouri. Having time for lunch translated into buying something at a snack bar or food truck.
An amazing day. Our guide was extremely knowledgeable. I wish we had more time at PEarl Harbour, whilst it was nice to say we have been to Waikiki beach it wasn't the main reason for visiting Oahu.
Very informative and the tour guide was experienced and enthusiastic! We got to see a lot of things that we would not have been able to do on our own.
va475 United States of ...
The assisting personnel at the airport and the tour guide were terrific and made the day. Both were courteous, knowledgeable, professional and eager to assist. The tour guide shared much information about Oahu, Honolulu and the national monuments/memorials. He was also entertaining and friendly. He made certain we reached each destination on-time, including the airport through heavy traffic. The personnel make the tour highly recommended despite what appears to be a high price.
This was our first trip to Oahu and the memorial. This tour covered most of what we wanted to see with an added bonus of having Ed as our driver and guide. We'd highly recommend this tour!
The trip was very good and we enjoyed the day and the trip around the island. We would have liked to have had more options for food prior to 4PM though. Otherwise the trip was great.
What an experience. Really heart felt. The ones who lost their lives are true hero's to all of America,
I am truly blessed to have been able to see this. Thank you!
It was great even though the wind kept us from viewing the Arizona. Ed was a great guide and made the day a memorable experience.
We had booked this excursion in advance of our holiday and what a disappointment. Everything started well. We were met at Kona airport and checked us in and provided us with instructions on where to meet. We arrived before the rep at Honolulu which was a little unsettling as we were unsure if we were at the correct meeting point we were. They made everyone wear pink stickers so we all waited together. The guide was very friendly and welcoming and wasted no time informing us of the change to the plan. Apparently the operator yes Viator were aware of this and should have contacted us. If we had been advised of this change we would have picked a different day as Waikiki was the reason we booked this tour through this operator. Turns out Sunday 13th March 2016 Waikiki beach is closed due to a festival it happens every year so we would not be going. Instead we would sit on a bus and drive around some of the local roads, not exactly fun. The driver did his best to fill the void but you could see he was struggling at times, it even felt he was making facts up to make it vaguely fun.
So with this in mind we started the coach journey to Pearl Harbour, despite the plan changing and the operator padding out the time with a long bus journey we did not have enough time in Pearl Harbour. The entire day was rushed except when sitting on the bus doing nothing wasting time. Unfortunately the weather was not on our side either this day, due to high winds although it did not seem very windy the boats were not running across to the Arizona memorial but if they were we wouldn't have had the time to fit it in.
I understand there is a lot to fit in on this tour but there is just not enough time to do it. If I knew then what I know now I wouldn't book this tour. I would look for a 2 day tour option or book a pearl harbour tour only, as you really do need longer there than they book. I also think Viator need to review this tour and consider if this is something they should offer.
Outstanding tour. Excellent tourguide
The Pearl Harbor part of this tour was the best part and the main reason for choosing this tour. We also liked going to Waikiki Beach and being able to have lunch there and walk around for a bit. The rest of the tour was just driving by a couple of places on the bus and didn't get to stop, but that was okay as most of our time was spent at Pearl Harbor and Waikiki Beach. We took this tour from Kona, so it was worth it.
This tour was a great experience. We really enjoyed it. We were early to the airport and our guide was already there. He walked us through each step of the way until we boarded the plane. Our tour guide, Cody, was waiting for us when we arrived in Oahu. Our guide, Cody, was well prepared and was charming, and knew much of the history of our tour. He was patient and had a great sense of humor. The tour itself was interesting and informative. I would highly recommend this tour to anyone.
Our guide didn't show up at the airport. The trip was rushed and unorganized. Would not do this again
From the person who greeted us at the airport to the tour guide everyone was super friendly and knowledgeable about their island. Had a great day and was the bestt part of the vacation for my son.
Great tour! Driver was very informative and fun. Everything went very smoothly, and on time. Had a wonderful day.
Great tour and Leo our driver was fabulous and went with us everywhere. Leo was very knowledgeable and helpful. We were met at airport in Kona by a rep explaining the flight and got us checked in and again a rep when we landed in Honolulu who took us to the bus. Unfortunately we couldn't get to the Arizona that day since the tug hit the dock that very morning but who knew. Great experience!
My family and I recently did the tour. Our tour guide, Mike, was great. I felt that we didn't have enough time to see Pearl Harbor and spent too much time in Waikiki. We came to tour the historical sights, not go shopping! I would have preferred more time at Pearl Harbor.
The instructions given were less than bad. Told to go to the ticket counter at the airport no other instructions. The ticket agent did not know what the voucher was. No instructions on who or where to go when we landed. No one seemed to know what tour we were looking for. Then walking we discovered a person sitting off to the side who was asking people as they walked by if they were going on this tour. The tour of pearl Harbor was wonderful. However since the Punch Bowl was closed for the day I think something else should have been put in its place. I would not recommend this tour to anyone else.
Danielle V USA
The company this tour is through was very well organized and made sure we got to every activity with no stress on our part. Great tour and a great way to hit the highlights of Oahu while staying on another island.
What a great day, the tour was great and so was our driver, Ben. We would definitely do it again!
Pearl harbor and Waikiki was amazing. Tour guide Ernie was extremely rude the entire time. Never introduced himself, told us no bags allowed (itinerary said different) and rushed us the entire time. Very very displeased.
The day trip to Oahu was well worth the time and money. The time at Pearl Harbor, including both the USS Arizona and USS Missouri, was a must-see for every American. The tour guide was very educational, funny, and flexible. He gave us many hints on how to make the most of our day. The trip was well organized. There were people on our tour from multiple islands, but we all got there about the same time and our departure flights were very close so there wasn't much wasted time. Our entire family enjoyed the day in Oahu.
Nice, the driver was ever informed about the city and was very nice.
Good tour, which showed us all the advertised sites.
Our guide/ driver could have been more informative, but not his fault. The traffic forced him to be a little vague. The tour would have been better with a separate courier who could concentrate on the tour party.
On the down side we had to change our originally chosen date, and the information about departure time was wrong. Even the joining instructions given on departure were not accurate, so our pickup for the return arrived earlier than needed.
Spectacular! Very well coordinated, no problems making connections from one island to another. Tour guide, Leo, was great and very informative and helpful, loved him! If you miss this tour you are missing a lot.
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