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Expected to see the palaces but saw mostly the Gardens had to book another tour to see the palaces
We booked a tour to experience Alhambra because there were no other tickets available when planning our trip. We thought the tour would include the entire complex, and were very disappointed when we found out we would not be able to access the palace. There were also 31 of us with one tour guide, for some reason we expected a more intimate experience. Our guide was congenial and did his best to keep us engaged, but some of his information, though interesting, was more about the Spanish culture and not focused on the actual environment we were visiting. At times, it was a challenge to hear and understand what he was saying. In addition, the woman who met the confused people at the meeting point was not obviously present. Once our taxi dropped us off at the meeting place, we had to search inside a café to inquire if we were in the correct place. She was inside having coffee, and not outside greeting confused guests. We were told to wait outside for the bus and so we did for over fifteen minutes and then realized the bus was across the street....she never ventured outside to organize or confirm the routine with instructions.
Once the group tour was finished, we decided to return to the gardens and different areas in order to get a better understanding of the area and to enjoy the moment, however, re entry into all areas accept the gardens was prohibited.
Ideally, we would have preferred to visit Alhambra independently, but the tour was our only choice to gain access.
Carol Ann United States of ...
You can't go to Granada without seeing the Alhambra. The tour company's meeting point is up the hill and a set of steps from the main entrance and the guards there can point you in the right direction. Our guide was pleasant and had many tales as you would expect. He was pleasant and considerate. My last visit was 44 years ago and the gardens are vastly improved.
Doing what: Private Tour: Alhambra and Generalife
Tarek, our tour guide was amazing! He gave us so many info about Alhambra and all the places there, in a way that he made us live the experience! We booked the group tour, but we eventually were only4 persons with him so we had the chance to ask questions etc! It was like a private tour and that helped us see and understand more!
Alhambra, the gardens and generally the area up there is priceless! You can't miss it if you go to Granada!
Interesting and informative tour of the Alhambra Palace and Generalife Gardens. Worth the extra money to skip the queues and learn the history from the informative guide.
To be honest, this was a little long. A lot was wandering around the gardens which I found a little underwhelming. Hot and tiring.
one of the great architectural wonders of Europe. pickup on time. our guide miguel was excellent, very knowledgeable about palaces and gardens, made this beautiful place more special. had dinner that night overlooking the alhambra. great experience.
The Alhambra is a beautiful and great place to visit if in Granada. The tour though, was very disappointing. The tour guide seemed new and inexperienced although she did have to speak in both Spanish and English through the entire tour which was done well. Unfortunately, the tour was very rushed. At times we had to run after the tour guide as she did not wait to allow people to take pictures, nor did she notice that 1/2 of her group was missing at times! This tour was also misleading. The tour included a ticket into the Alhambra city and the Gardens but it only gave us access to walk around outside. At the end of the tour, we were told we could pay extra money in order to visit the Nasrid Palaces but we would also miss the bus back to Granada in which we would have to find a different way back. The Palace was supposed to be a highlight of the tour but we didn't stay, as we had paid a lot of money for transportation and access to what we thought was all of the Alhambra. This was a bit of a rip off in our opinion and very misleading of a tour. I was under the impression that all of Alhambra was included in this, but it is not. We have done a few tours with Viator around the world and this was by far the most disappointing.
The gardens are fabulous but our guide Maria was dire. She managed to make it do boring .
Great tour-lots of info. Gus was a funny guide. We really enjoyed the Palace and gardens and Gus pointed out much that we would not have known about
The tour was comprehensive in terms of viewing each area of the site. It was not comprehensive in terms of history--the combination of Moors, Jews, and Catholics in Spain is both exciting and intriguing but little of this was given any attention in the tour. I think tours in Toledo do a much better job. I also think that Córdoba has much to offer in terms of gardens and Moorish architecture. I am glad that we went and if you haven't seen the Alhambra it is definitely a must in Granada.
We got picked up and dropped off by bus, completely stress free. The palace and gardens are absolutely beautiful and our tour guide was fantastic!
The tour was a waste. And the sign-up was deceptive. We thought we were having a private tour. Instead, we were part of a group of 30 their maximum that were herded through the buldings and gardens by an unenthusiastic guide. It would have been much less expensive and more informative to rent an audioguide and do it on our own. The subcontractor Granavision was unresponsive to emails and phone calls prior to our trip. Viatour let us down on this one.
We were picked up at our hotel in s timely manner and tour of thr Alhambra and Generalife Gardens was very thorough and interesting.
I'm so glad we selected this private tour even though the cost was high the value was well worth it. Our guide Eduardo was very familiar with the Gardens and the Palace, so we learned about everything. This historic site was incredible to see first hand, our tour lasted 3 hours with several breaks to rest and shop while inside the grounds. We thought that going at the beginning of the off season it would be less crowded but all the tours were booked for the day and the crowds were everywhere. We drove up from Malaga in the morning for our 2:00pm tour, we should have stayed the night in Granada so we could see more of the city.
Doing what: Private Tour: Alhambra and Generalife
We are glad that we purchased this Viator tour as we would not seen half as much if we had attempted to tour on our own. The Alhambra and Gardens are huge and you need a minimum of 4 hours to do it justice. Our guide William was lovely and most informative. Would recommend this Tour.
Our guide Antonio was wonderful, informative and passionate about the Palace and gardens.
Super tour one not to miss, lots of history and interesting facts, we learnt lots.
This is a long tour - very informative, interesting. At the end you can continue the tour in town or head to the Generalife Gardens. We chose to go back in to town. We walked back to town much closer than you think and thought our guide was terrific Bea.
The Alhambra was AMAZING. The staff at Granavision and the Alhambra...not so much. Incredible lack of communication and direction. We were all given ONE ticket and we ALL asked the tourguide if he was giving the tour of the Gardens. He said that he didn't work for the gardens, only the Alhambra and that we could go back to the tour office after the tour to find out about the gardens. After the Alhambra tour we went ALL the way back to the Granavision tour office only to find out there was a mistake and that we needed separate tickets for the gardens and palace there. We hoofed it ALL the way back to the gardens where two people collecting tickets only spoke Spanish, refused to let us in, and kept pointing for us to return to the Alhambra Palaces. Frustrated we walked ALL the way back to the entrance to ask a lady how the tickets work. She began yelling at us telling us that the tickets we had DID work for the entrance to the gardens. We walked ALL the way back to the gardens where miraculously the tickets worked. This dampened an experience that should have been great. Lots of NO COMMUNICATION and DIRECTION forcing you to ask for direction and communication only to be yelled at for asking. We found this to be very common in Spain altogether. Alhambra AMAZING! Granavision and staff at Alhambra Get your act together. Communicate! Give clear directions! Do better!
An amazing trip along the spanish history. Great buildings and garden. A competend guide, spoken very well german.
The tour was as marketed, we got to get into the Alhambra and Gardens and did not have to wait in line. However, the hotel pickup was very confusing since we had waited for them outside our hotel at the specified time but the company had planned for us to take a taxi to meet up with the group which the company did pay for. The guide showed us all the key sites but he was not very enthusiastic and I would have liked to get more background on the different parts of the Alhambra.
First of all, I'm not a big fan of this kind of tour. But it was a good solution to visit the Alhambra since there was no tickets left on direct sales.
- Crowded, group of 27 people. For me it's nice only if you can escape the group and crowd.
- Hotel pick up is not really true. You have to walk to a meeting point. Mine was very closeby my hotel Puerta Real, but pick up was 30 min late and coach has to make 2 other stops. I could have had time to go to the Alhambra by myself bus. Also note you can't choose your pick up slot 1.15 or 3.15pm. At the end we started the visit after 4.30pm for a scheduled pick up time at 3.15pm. Since they have to transfer us from the bus to their office in the Alhambra to pick up headphones and tickets, then from their office to the entrance then meet up and mix us with another group. Distances are not far. When there's 4-6 people this is quick but when you're 27 it's an other story. So the 'skipping line' was rather poor and actually most of the waiting was causing by the fact that we were creating the line!
- Regarding information given during the tour. It was rather average. Tour guide was nice and informative but if you're looking for interesting facts I would recommand to hire a private guide. This is more common knowledge.
- After the tour finished we were able to spend time on our own in the gardens if we wanted to. I went back on my own and didn't use the drop off option. Only a few went back with the bus. Note that you can't re-enter all places and if you go to the last afternoon slot, lighting won't be the same pictures.
I highly recommend going to see the Palace and Gardens, but not with this kind of tour group. When you do the maths it doesn't worth it.
Robin J USA
The tour guide, Alberto, was excellent. He was very knowledgeable and fun. The Alhambra was amazing as were the gardens well worth the effort.
A little too long. Took an hour to get in after meeting the group and the kids were bored. The garden is beautiful and the tour took us thru the gardens first which was wonderful!
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