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Dr. S Australia
Yes - you spend a lot of time waiting for the bus and on the bus but the best way to see los angeles if you don't want to rent a car or catch lyft or uber. Within two days, I had seen Santa Monica Pier, Venice Beach, been to Universal studios and back and seen most of hollywood and learnt a lot from the audio guide.
I think this type of tour is a great way to go around the city. Overall the tour and the narration were good. However, I was not pleased with costumer service. The attendant at the kiosk and the bus driers were not very friendly or helpful! I have taken this type of tours in New York City and I had a much better experience with costumer service. In addition, two of the buses I boarded in this LA tour had the windows covered with a dark blue film!!! I could not see anything other than through the front windshield! I heard one of the passengers complain to the bus driver and his answer was: call the company...this is not my fault... they do it for some advertisement... Why have a tour bus with covered windows? I was very disappointed in the service! I will take another tour like this with a different company!!!
OMG! This tour was absolutely fantastic! Every single bus driver I met as well as the staff at several of the locations were all so amazingly friendly and helpful! The tour took us to SO many places. There were places that I would not even have thought to see! Earbuds were provided that allowed you to listen to tons of interesting and historic information. I don't know how I would have enjoyed this trip without this tour! You HAVE to do this....GREAT way to see so much of Los Angeles. Thanks so much to all the drivers, my new friends in L.A.!!!
The service is quite good, but not too frequent. Buses leave once an hour for the Purple line which takes you to Downtown LA. Red Line is the most popular and goes to Beverley Hills and takes 2 and a half hours, at least. Traffic in LA is quite heavy, so the movement of the bus depends a lot on it. Yellow Line and Green Line are less frequented but lively routes. Movie buffs have to take the Blue Line which covers the studios--Universal, Warner Brothers and all. Overall, the experience was quite good.
The tour was fascinating. I was supposed to be picked up at the Japanese-American Musuem, but since there was a road construction, I wasn't informed about the pick up location change. I waited there for hours and kept calling the customer service asking when the bus will be leaving and arriving. Fortunately, they were able to give me the updated location for the pick up and went back for me when I reached the location.
Rude bus driver left us and approx 35 other tourists stranded in LA, telling us to take the subway because the last bus was at 5.30pm even though the printed map and timetable they gave us at the start said the last bus is at 6.30pm. He said it was a misprint. Paid for a 24 hour ticket, but you can only use it between 9am and 5.30pm. Cost my husband and I 42 in a taxi to get to where the bus should have dropped us. Feel totally ripped off and would never recommend this company to anyone.
Incredibly convenient, I was able to book on my phone and show the driver my confirmation. Made a long layover fun, especially since they pick you up near where the airport shuttle drops you off. Got a good feel for the city. My recommendation would be to spend plenty of time around the pier, it was my favourite.
I booked 48 hour tour as I knew we had a lot of space to cover. Tour was great, gave a great insight of LA and surrounding areas. It was a hot few days..so sitting upstairs was needed. Some amazing places to see. I would recommend it
The drivers were helpful and friendly. We were able to visit Santa Monica and Fishermans Village, which were enjoyable stops to fill our 8 hour airport wait.
Because we booked online there was no map on the website showing the route and times needed to get to specific areas. I emailed the website to get further information about suitable pickups new to the airport, as we had never visited before but no one responded from Viator. Had I realised we would not be able to visit areas on the red route which were high on our priory to visit list, then I would have tried to arrange an alternative trip. For info we were also not aware that there were no luggage storage facilities at LAX airport to use when check not open. The alternative - using an external company, whilst worked out seems to me to be a less secure option for the airport!!! we did check our luggage thoroughly before checking in!!
There are just so many routes and if you and #39;re using the buses to actually get around you just can and #39;t do it. It took hours to get round one route to pick up another. I and #39;ll be using the trains next time!
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