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An average city tour.The return to the hotel was problematic.
I don't think I have ever written a negative review before but this one was earned. The double-decker bus driver drove like a New York cabbie, incessantly honking, swerving around cars, running red lights, etc - you had to duck when he swerved too close to trees. The tour guides especially the boat guide relied on cheap double-entendre sexual humor for a laugh - it wasn't funny and it' got old fast. They picked us up at our hotel in the Finance district about a 1/2 mile from the boat landing and took us to their headquarters for the tour's beginning. They said at the tours end, we could either walk to our hotel from where the boat would drop us off or get on the bus and they would take us to where they picked us up. We got on the bus. I don't know Miami but I was surprised when they headed straight to a bridge - they took us back to head quarters - I thought they must be taking us back to a hotel shuttle. At the headquarters office when I inquired about getting to our hotel, first of the driver, and then inside in the office, they were very rude. The driver said he was helping another couple get back, who had mistakenly gotten on the bus because they were from Canada and didn't understand and he was from Canada so he was helping them. We went into the office and inquired about getting back to our hotel. The woman at the desk said: It's your own fault that you're in the wrong part of town, you shouldn't have gotten on the bus. You should have walked to your hotel or taken public transportation. It's not our problem. We were left to find our own way back - it was over a 1/2 hour cab ride back to our hotel. I have traveled the world and gone on many tours. I have never experienced such poor customer service. This outfit was the worst!
Good way to see Miami.
Awesome tour at the Everglades National Park. Saw3 a few Alligators and learnt about the eco system. Highly recommend the tour.
Charlie United States of ...
Wow very entertaining. Too bad the weather was not good and only saw 3 alligators.
what a day, ab,fab guide was spot on, funny and informative, interactive. needs a pay rise. 11 out of 10. recommend to all.
Emma United Kingdom
Can't remember much about this tour as it was a year ago! It was a good tour, although a bit cold.
There were 2 open air buses. One was newer than the other and had a great tour guide that went up top and was interesting and humorous. We got the old bus and and a tour guide who stayed down below and gave basic facts with no humor. Something like coming up on your right... Well where on our right. And while we tried to figure that out, we missed what she said about it. Also ducking under trees and wires was distracting and the wind especially on the highways was miserable! We were disappointed with the City Tour part. We were taken to a certain place in the mall to eat. Very high priced. The Bay Cruise tour guide was interesting and included humor. Then we got to ride back on the new bus with the better tour guide. They wanted tips 3 times. I will do this tour again some time, but in an enclosed bus, with a map to see where I am, and I will take my own lunch.
Was expecting to see more sights, basically drove straight out of the city to Little Havana then to the Harbour where we were convinced to have lunch at a particular restaurant, would have been better to walk around instead. The bay cruise was nice, however on the return trip our bus driver said that our street Collins Ave was closed along with Ocean Ave. Only Ocean Ave was closed. We were then confused about our location and got off at the wrong stop, had to walk for an hr to get back to our hotel along Collins Ave that was NOT closed, our driver just didn't want to be stuck in traffic.
This tour was a waste of time and money, the city tour was very short most of the time was spend picking up other guests, then had to wait for 3 hours to get into a different bus to everglades.The whole day was gone without actually seeing much. i would recommend use hop-in hop off which is so much better. very disappointing.
After a morning city tour we were dropped off for lunch in Miami and told we would be picked up at 1-45pm for our trip to the evaglades,the bus never turned up and we were left stranded in Miami. A local tour operator tried to contact the tour operator and when they eventually got through the tour operator said they would get back to them within 10 minutes to sort our problem out. They never did and would not pick up when our help tried to get back at them. So 3 hours later we ended up having to get the bus from Miami marina back to our hotel in Miami beach at our own expense, this was to be the highlight of our trip to Miami so what a major disappointment it turned out to be!
SAME AS THE Miami Double Decker Bus Tour I PURCHASED BOTH THINKING THEY ARE GOING TO BE DIFFERENT.
OVERALL, THEY WERE VERY INFORMATIONAL. LOT OF FUN....
This was not a tour I would recommend. The folks were nice at the boat place but it is very overpriced for what you get. You spend more time getting there than you do on the actual adventure. Not an exciting tour at all.
Couldn't hear a lot of the commentary on upper deck due to wind and traffic noise. Also, the tour was advertised as 6 hours but only lasted 5 hours. Best bit was boat trip pointing out the stars' homes
Very little wild-life to be seen, so a bit disappointing.
Enjoyed the Miami tour and the bay cruise, but to be honest, there was just too much waiting around, firstly for the tour bus after being picked up, then joining the people for the cruise, was another very long wait.
Web site was not clear on the difference between the morning and afternoon tours. When picked up at the hotel, we went a block, then sat for forty minutes without any explanation, then to office with little explanation, not too friendly service at the office. Cruise was good, bus tour was very average. Stopping at cigar store in Little Havana was tacky.
Not pleased. Pick-up at hotel scheduled at 8:30 in downtown Miami was 20-25 minutes late and we were the first pick-up. We then spent the next 45 minutes or so picking up other customers primarily in Miami Beach and then a 15 minute stop at the vendors office for processing and passenger transfers. Tour was pleasant once it started, guide well-informed. Arrived at harbor for lunch and transfer to boat tour. We were told we had 30 minutes for lunch. We were at the end the boat boarding group and were then told the boat was full so we would need to wait about an hour for the second boat tour. We did receive a ticket for a free drink. The bus to take us back to the hotel was not available when we returned to the dock. After a 20 minute wait, the bus arrived. We were again at the end of the boarding line. The bus filled and we were told we would need to wait for the next bus whose arrival time was unknown due to traffic. I did express my displeasure to the person monitoring the boarding process and received a rather rude response. This 5-6 hour tour felt like a 2-3 hour tour with the waiting and wasted time.
The tour was a good mix of city and everglades and the airboat tour was the highlight. Well timed tour with some time to walk around.
I would recommend this city tour if you are limited on time.
I booked this trip through Viator. They sent me a voucher. I found an e-mail Id of local operator. I contacted them and got prompt reply. As expected, they came to my hotel Cavalier on Ocean Drive at 9-15 am on the 12th day of October, 2014 and picked us me with my wife. However, the double Decker bus was running too fast. So there was no scope to see the houses mentioned by the guide. I tried to capture photos with my DSLR but failed. It would have been better if there were some photo stops.
Most of the times, we had to bend our heads for saving our heads from the branches of trees. The guide was shouting, watch your heads !!!
The bus stopped at Little Havana for 45 minutes. It was a little bit frustrating. Only a period of 20 minutes would do sufficient.
At the port, we had to wait for 1 hour 30 minutes. It was a boring session. The cruise was good but we did not get any seat neither on upper floor nor on lower deck. We had to stand up for 1 and half hour.
After getting down from the cruise, we had to wait for another 1 and half hour for getting the bus. If this waiting period could be shorter and the bus did not run rapidly, I could enjoy more.
The Miami city tour was great. We saw everything we wanted to see. The Everglades part of the trip was disappointing. We were taken to Everglades Holiday Park, not the Everglades National Park, where we were boated around manmade canals for an hour.
It was ok but if I were to rate the Everglades boat only I would say 4 star, the bus tour not so good as we found it dull and no real facts given - 99% of it was being driven around telling us what happens on the next tour (some on boat and some on Everglades).
Perhaps better things to do in Miami
The tour is not organized at all, spend too much time in the mall.
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