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Eleven Tears Memorial Tours
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Located in the lobby of the American Express headquarters in New York City, the Eleven Tears Memorial is a moving tribute to the 11 American Express employees who died on 9/11. Designed by artist Ken Smith, the memorial incorporates natural elements of light, water, crystal, stone, and metal.
The Basics
An 11-sided black granite reflecting pool forms the base of the memorial, and each side is inscribed with the name of an employee and five words or phrases that describe them. Suspended above the reflecting pool by 11 thin wires is a 600-pound (272-kilogram) tear-shaped Brazilian quartz crystal with 11 facets. At random intervals, 11 drops of water fall into the pool from the ceiling. Sit on the black granite surrounding the fountain while you contemplate the memorial, then learn more about the victims by reading nearby informational panels. The memorial is included in some sightseeing tours of Lower Manhattan, particularly those that focus on 9/11.
Things to Know Before You Go
- Entrance to the memorial is free.
- Be mindful that the memorial is a place of remembrance; please avoid loud or disrespectful behavior.
- Access to the rest of the building may be restricted to authorized personnel and visitors, and may require identification and security checks.
- The memorial is wheelchair accessible.
How to Get There
The memorial is located inside the American Express Tower at 200 Vesey Street in Lower Manhattan. To reach the building by subway, take the E train to the World Trade Center Station. A number of buses also stop nearby, including the M5, M20, and M22.
When to Get There
Visit the memorial when the building is open to visitors, during regular business hours. The building is closed for most major public holidays.
Ground Zero and 9/11 Sites
After visiting the Eleven Tears Memorial, spend some time learning about the events of September 11, 2001 and honor other victims by visiting nearby sites and memorials. The National 9/11 Memorial & Museum, the FDNY Memorial Wall, the Survivor Tree, St. Paul’s Chapel, America’s Response Monument, and the Sphere statue are all located within walking distance.
Address: 200 Vesey Street, American Express Tower, Three World Financial Center (at West Street),, New York City, New York, USA 10004, USA
9 Tours and Activities to Experience Eleven Tears Memorial
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You can reserve your spot today and pay when you're ready.Learn more
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Historical & Heritage ToursNYC 9/11 Memorial Tour with Skip-the-Line Museum Ticket
Exploring New York’s 9/11 Memorial without a guide may mean missing details and personal stories of the 2001 attacks. This walking tour steps up: enabling you to experience the Memorial Pools and other key sights such as the Firefighters Memorial with a guide for added insight. The experience includes a skip-the-line, post-tour ticket to the 9/11 Museum, so guaranteeing your visit and saving you the fuss of purchasing tickets independently.
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- 2 hours
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$69.00
Attraction Tickets9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum
Learn more about the tragedies and triumphs of 9/11, one of the darkest days in NYC history, as you explore the 9/11 Memorial with a native New Yorker guide. Visit significant sites such as the 9/11 Memorial, St. Paul's Church, and the Fireman's Memorial on a walking tour, see the recently built Oculus, and upgrade to include admission to the 9/11 Museum.
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Gain a better understanding for the American events of 9/11 during this World Trade Center tour that sets itself apart from others like it by offering an upgrade to prebook tickets to the 9/11 Memorial and Museum, too. See St Paul’s Chapel, a rescue center after the tragedy, plus Financial District landmarks like the New York Stock Exchange and the Federal Reserve Bank, while hearing stories about that historic day.
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- 3 hours
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Full-day ToursStatue of Liberty Tour and 9/11 Museum Entry
Experience three of NYC’s top sights, the Statue of Liberty, Ellis Island, and National September 11th Memorial and Museum, during this full-day tour. Maximize your time in New York City with priority boarding for the ferry to the Statue of Liberty and nearby Ellis Island. After exploring these on your own, join a downtown walking tour with stops at Saint Paul’s Chapel and 9/11 Memorial and Museum skip-the-line access.
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- 8 hours
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- Free Cancellation
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$117.00
Historical & Heritage ToursOne World Observatory and World Trade Center Tour
Many 9/11 tours bypass less-known landmarks and head only to the most popular, leaving you with only half of the story. This One World Observatory and World Trade Center tour gives you an immersive look at the monuments of September 11th, including St. Peter's Chapel, American Express 11 Tears Memorial, and the Fireman’s Memorial. Plus, finish your tour at One World Observatory, 102 stories above the city.
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- 2 hours
- Reserve Now & Pay Later
- Free Cancellation
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$79.00
Attraction TicketsWorld Trade Center Walking Tour with One World Observatory Admission
Combine a World Trade Center history walking tour with an admission ticket to the One World Observatory. Guarantee your visit to this top NYC attraction that overlooks the city with awesome views. Plus, your guide during your walking tour tells you all about the history of 9/11 as you see St. Paul's Chapel, The Oculus, Brookfield Place, and more.
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- 3 hours 30 minutes
- Reserve Now & Pay Later
- Free Cancellation
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$69.00
Historical & Heritage Tours911 Memorial and World Trade Center Walking Tour
See all the 9/11-related sits on this guided walking tour of lower Manhattan. Start in St. Paul's Chapel, the oldest church in New York City, a focal point for survivors of the terrorist attack, and then stroll around the cascading pools that is the memorial to 9/11. Learn about the building of the new World Trade Tower and then head to Brookfield Place, a bustling spot filled with lauded restaurants and shops.
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- 1 hour 30 minutes
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- Free Cancellation
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$350.00
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Full-day ToursStatue of Liberty and Ellis Island with One World Observatory
Since the One World Observatory opened in 2015, it’s been the hottest ticket in town. Guarantee your visit with a prebooked ticket to the 101st floor of One World Trade Center. But that’s not all: This full-day excursion includes a ferry ride to the Statue of Liberty, plus a visit to Ellis Island and the reflecting pools of the National September 11 Memorial.
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- 8 hours
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- Free Cancellation
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$127.00
Private Sightseeing ToursWorld Trade Center Heroes & Memorials
In addition to the memorials, you will have my own experience of that day and the time afterward.
You will be taken to places most guides don't know about: places where you can still see lingering damage from September 11!
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- 2 hours
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- Free Cancellation
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$213.34
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