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National September 11 Memorial & Museum Tours

star-5
2,365 Reviews
The National September 11 Memorial & Museum in New York City stands as a place of remembrance and a somber tribute to those killed in the 9/11 terrorist attacks. Reopened 10 years after the 2001 attacks, the eight-acre (3.2-hectare) plaza—built on the World Trade Center site—features two massive square reflecting pools whose waterfalls cascade down into the footprints of the former Twin Towers. The surrounding plaza is a peaceful and moving green space, while the museum, located beneath the plaza, lends a deeper understanding to the impact of that day. You’ll undoubtedly leave with a heavy heart.
 
The Basics
The outdoor 9/11 Memorial is open daily and does not require tickets or reservations, while museum entry is ticketed and can be purchased up to six months in advance. At the memorial, visitors can walk the perimeter of the pools to read the names of the nearly 3,000 people killed on 9/11 at the World Trade Center, at the Pentagon, and in Shanksville, Pennsylvania, as well as those killed in the 1993 World Trade Center bombing, etched in bronze panels around the pools’ rims. At the museum, there are three sections: before September 11, the day of, and after. Inside the quiet halls, visitors can explore expressive artworks, walk down the very staircase used by workers to escape the buildings on 9/11, hear voicemail messages left by the victims to loved ones, enter a quiet space for reflection, and watch several videos including a time-lapse film of the transformation of the WTC site. Most weekdays, the museum holds live, 30-minute talks featuring survivor stories and personal tales of remembrance.

Things to Know Before You Go
  • Give yourself at least two hours at the memorial and museum to explore and reflect.
  • Hourlong staff-guided tours of the 9/11 Memorial & Museum can be bundled with museum admission. It’s best to arrive at least 15 minutes before your designated tour time.
  • Mobile apps and a museum audio guide can enhance a self-guided experience.
  • Some sections of the museum may not be appropriate for kids under the age of 10.
  • There is a café on the atrium terrace level.
  • The 9/11 Memorial & Museum is fully accessible.
 
How to Get There
As with much of New York City, the best way to get to the 9/11 Memorial & Museum is public transit or a taxi, as parking is extremely limited. The site is accessible by subway (A, C, E, J, R, Z, 1, 2, 3, 4, and 5 trains), bus (M5, M20, and M22), and PATH train. Once you arrive, memorial entrances are at the intersections of Liberty and West streets, and West and Fulton streets. The main museum entrance is at Fulton and Greenwich.
 
When to Get There
The museum is open from 9am to 8pm Sunday through Thursday and 9am to 9pm on Friday and Saturday. Last entry is two hours prior to closing. Weekday mornings and the cold winter months tend to be the least busy times to visit. Early birds will appreciate the early-access museum tour, a behind-the-scenes experience offered several times weekly before official opening hours. If you’re on a budget, the museum opens its doors to the public for free on Tuesdays from 5 to 8pm.
 
Finding a Personal Connection to the 9/11 Memorial & Museum
The National September 11 Memorial & Museum is an emotional experience for most visitors, but especially so for friends and families of victims, and for survivors of that day. Those with a personal connection to someone lost in the attacks can visit the 9/11 Memorial & Museum website and, on the Find a Name page, type in a name, flight number, or affiliation to learn where an individual’s name is etched around the north or south pool.
Address: One Liberty Plaza, New York City, New York, USA
Hours: Sun-Thu: 9am-8pm, last entry at 6pm. Fri & Sat: 9am-9pm, with last entry at 7pm
Admission: $24
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Recent Reviews from Experiences in New York City

star-1
Cancelled
Katy_S
, Mar 2020
It was cancelled and we are still waiting to hear on how we get our money refunded. I’m certain the experience would have been amazing had we been able to go. This review is solely based on the fact that we paid for something that we did not get to do.
star-4
Easy access to 9/11 museum
Heather
, Mar 2020
Made it super easy to just walk in and not deal with queues. Could see there were wait times on the video screens. It is less crowded earlier in the morning.
star-5
Ground zero
Margaret
, Mar 2020
Amazing experience. A definite must do! Very emotional and a memory that'll last forever. So we'll put together, incredible.

107 Tours and Activities to Experience National September 11 Memorial & Museum

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Skip the Line: 9/11 Memorial Museum Admission TicketAttraction Tickets

Skip the Line: 9/11 Memorial Museum Admission Ticket

star-5
Prebook your admission to the 9/11 Memorial Museum in lower Manhattan, and guarantee your entry to the center that documented the terrorist attacks on the World Trade Center in 2001. Museum artifacts include first-person accounts of what happened on that September morning in 2001, multi-media displays, and exhibits on history, which commemorate nearly 3,000 people who lost their lives in the attacks.
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  • 2 hours
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$28.00 
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  • 2 hours
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  • Free Cancellation

9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum TicketAttraction Tickets

9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket

star-4.5
In remembrance of the events that took place on September 11, 2001, take this 1.5-hour walking tour of Ground Zero and the National September 11 Memorial. Walk through the space of the former World Trade Center in New York City. A certified guide with a personal connection to the events of that day shares stories of tragedy and heroism. Get a deeper understanding of the events that took place here. Upgrade to add entry into the National September 11 Museum.
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  • 2 to 4 hours
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  • 2 to 4 hours
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NYC One World Observatory and 911 Memorial and Museum AdmissionAttraction Tickets

NYC One World Observatory and 911 Memorial and Museum Admission

star-3
Save money with this combo admission ticket to two of New York City’s must-see attractions: One World Observatory and the 9/11 Memorial Museum. Look out over Manhattan, Brooklyn, and beyond from the 100th floor observatory. Then explore the commemorative sites of the September 11 attacks at your own pace, including the reflecting pools.
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  • 3 hours
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911 Ground Zero Tour with Museum Skip-the-Line AccessAttraction Tickets

911 Ground Zero Tour with Museum Skip-the-Line Access

star-5
Visitors can learn about one of America's greatest national tragedies—and pay their respects—by visiting the World Trade Center Complex in Lower Manhattan. On this two-part, guided walking tour, travelers learn about the September 11 attacks, visit the World Trade Center Memorial Plaza, and uncover the heroic actions of the first responders. Stop at the National 9/11 Memorial & Museum for a self-guided tour, and explore the hallowed site at your own pace.
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  • 4 to 5 hours
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  • 4 to 5 hours
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Empire State Observatory, 9/11 Memorial & Museum, & Hop-on Sightseeing FerryAttraction Tickets

Empire State Observatory, 9/11 Memorial & Museum, & Hop-on Sightseeing Ferry

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Experience three classic Big Apple attractions—the Empire State Building’s 86th-floor observatory, the 9/11 Memorial & Museum, and a sightseeing cruise around New York Harbor—with this great-value combo package. Get unlimited access to the sightseeing cruise for the day, hopping on or off at your choice of two Manhattan locations, and visit the Empire State Building and 9/11 Memorial & Museum at times of your choosing.
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  • 1 to 30 days
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  • 1 to 30 days
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World Trade Center Tour with 911 Museum & Observatory Skip-the-Line AccessAttraction Tickets

World Trade Center Tour with 911 Museum & Observatory Skip-the-Line Access

star-5
Among the most significant moments in recent American history are the tragic events of September 11, 2001. Uncover the history of this devastating event on this guided World Trade Center walking tour. Follow the story of that fateful day, learn about the heroic actions of first responders, and visit the must-see National 911 Memorial Museum—with skip-the-line admission included. End your tour with a visit to One World Observatory, where you can take in unparalleled views of the New York City skyline.
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  • 6 to 7 hours
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  • 6 to 7 hours
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Skip the Line Private All Access 9/11 Ground Zero:Tour, Museum & ObservatoryAttraction Tickets

Skip the Line Private All Access 9/11 Ground Zero:Tour, Museum & Observatory

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Relive the heroism and tragedy of the September 11th attacks during this 1.5-hour private walking tour of Ground Zero with tickets to the 9/11 Museum. Get a first-hand account of the dramatic events of this fateful day in 2001 from a local New Yorker as you explore Ground Zero and the 9/11 Memorial on a walking tour. Then visit the 9/11 Museum with your included entrance ticket.
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  • 3 hours
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  • 3 hours
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New York in One Day Guided Sightseeing TourDay Cruises

New York in One Day Guided Sightseeing Tour

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Make the most of your time in the city that never sleeps on a guided tour of NYC’s top attractions. Travel by both boat (seasonal) and bus as you swing by the 9/11 Memorial, Central Park, Rockefeller Center and more. Then hop aboard a luxury boat for a sightseeing cruise past the Statue of Liberty and Ellis Island, complete with stunning views of the world-famous skyline and Brooklyn Bridge.
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  • 6 hours
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  • 6 hours
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Statue of Liberty Monument, 9/11 Memorial and Wall Street TourAttraction Tickets

Statue of Liberty Monument, 9/11 Memorial and Wall Street Tour

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Discover three of New York City's most memorable sites on this Viator Exclusive tour, available nowhere else. Hear the history of Wall Street on a guided walking tour, then visit the 9/11 Memorial to learn about one of the most significant events in NYC history. Finally, ride the ferry to Liberty Island and enjoy an audio tour of the Statue of Liberty and its museum.
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  • 4 hours 30 minutes
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  • 4 hours 30 minutes
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New York CityPASSAttraction Tickets

New York CityPASS

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Get the New York CityPASS and enjoy great discounts and skip-the-line access at some of the Big Apple’s top attractions. Your CityPASS includes tickets valid for nine days from date of first use for NYC favorites like the Empire State Building, American Museum of Natural History, Metropolitan Museum of Art, Statue of Liberty, Guggenheim Museum, 9/11 Memorial and Museum and much more. Best of all, you get to bypass the long lines, giving you more time to spend exploring this city that never sleeps.
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  • 9 days
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  • 9 days
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New York City Explorer PassSkip-the-Line Tours

New York City Explorer Pass

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Explore your favorite NYC attractions for one low price with this New York City Explorer Pass. Choose how many attractions you want to visit—up to 10—and enjoy visits to landmarks like the Statue of Liberty and Top of the Rock Observatory, and activities such as a Madison Square Garden tour or Brooklyn bike tour. Sightsee the city with ease during a hop-on hop-off bus tour, or choose a sightseeing cruise. All passes are valid for one year from the purchase date and are activated after your first visit. Your pas is then valid for 30 days and/or the remaining number of attraction choices purchased.
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  • 30 days
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  • 30 days

New York City All Around Town Hop-on Hop-off TourBus Tours

New York City All Around Town Hop-on Hop-off Tour

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A hop-on hop-off New York bus tour allows you to see the city at your own pace and provides easy transportation to top sights. Entertaining tour guides keep you informed when you’re on board, and you can hop off and on the distinctive double-decker tour buses when you wish to check out attractions like the Empire State Building and Rockefeller Center. There are several options and combos to choose from with access to the Uptown Loop, Downtown Loop, Brooklyn Loop and Night Tour, or upgrade to add attractions to your tour!
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  • 2 to 3 hours
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  • 2 to 3 hours
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9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 MuseumAttraction Tickets

9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum

star-5
Learn more about the tragedies and triumphs of 9/11, one of the darkest days in NYC history, as you explore the 9/11 Memorial with a native New Yorker guide. Visit significant sites such as the 9/11 Memorial, St. Paul's Church, and the Fireman's Memorial on a walking tour, see the recently built Oculus, and upgrade to include admission to the 9/11 Museum.
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  • 2 hours
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  • 2 hours
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The New York Pass: 100+ Attractions including Empire State BuildingAttraction Tickets

The New York Pass: 100+ Attractions including Empire State Building

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Simplify your trip to the Big Apple, save time and money, and gain access to more than 100 New York attractions, experiences, and tours with this New York Pass. Choose from 1-, 2-, 3-, 4-, 5-, 6-, 7-, and 10-day pass options, granting you access to top NYC attractions including the Empire State Building, the 9/11 Memorial and Museum, the Metropolitan Museum of Art, American Museum of Natural History, cruises, and more. Passes are valid for one year from the purchase date and are activated after your first visit. After activation, your pass is valid for 30 days and/or the remaining number of attraction choices purchased.
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  • 10 days
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  • 10 days

Big Apple Helicopter Tour of New YorkHelicopter Tours

Big Apple Helicopter Tour of New York

star-4.5
Get a bird's-eye view of New York City on a brief helicopter tour that soars over the Statue of Liberty, the Chrysler Building, One World Trade Center, and Central Park. While helicopter tours can become expensive quickly, this flight is just long enough to see all the top sights without spending extra time in the air, making it ideal for budget-minded visitors who want to get a comprehensive view of the city.
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  • 15 minutes
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  • 15 minutes
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9/11 Memorial, Ground Zero Tour with Optional One World Observatory TicketAttraction Tickets

9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket

star-5
Get a better understanding of the September 11 attacks on New York City on this guided walking tour. With a guide by your side, visit the National September 11 Memorial and Ground Zero, and hear stories about the event that changed a country and the world. See the impromptu memorials that sprang up in St Paul’s Chapel, and visit the incredible reflecting pools and Fireman’s Memorial. There’s also an optional upgrade to visit One World Observatory, where you can admire the NYC skyline.
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  • 3 hours
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  • 3 hours
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NYC 9/11 Memorial Tour with Skip-the-Line Museum TicketHistorical & Heritage Tours

NYC 9/11 Memorial Tour with Skip-the-Line Museum Ticket

star-4.5
Exploring New York’s 9/11 Memorial without a guide may mean missing details and personal stories of the 2001 attacks. This walking tour steps up: enabling you to experience the Memorial Pools and other key sights such as the Firefighters Memorial with a guide for added insight. The experience includes a skip-the-line, post-tour ticket to the 9/11 Museum, so guaranteeing your visit and saving you the fuss of purchasing tickets independently.
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  • 2 hours
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  • 2 hours
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NYC 9/11 Memorial Official TourHistorical & Heritage Tours

NYC 9/11 Memorial Official Tour

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Visiting Lower Manhattan’s 9/11 Memorial by yourself may give only a limited understanding of the site and events of September 11, 2001. Do the site justice—and hear detail you might not learn otherwise—on a tour led by an official 9/11 Memorial guide. Explore the twin pools and their commemorative sites; and leave with a fully rounded take on their design, emotional impact, and the tragedy they memorialize.
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  • 45 minutes
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  • 45 minutes
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  • Free Cancellation

Full-Day New York Full-day Tours

Full-Day New York "Must See" Small-Group Tour + One World Observatory Ticket

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Take in all the highlights of New York City on this comprehensive, one-of-a-kind tour. Explore the Big Apple like a New Yorker, as you walk, ride the subway and take the Staten Island ferry. Visit Times Square, the Broadway Theater District, Grand Central Terminal, the Brooklyn Bridge, the Statue of Liberty, and much more. Entrance to the One World Observatory is also included.
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  • 7 hours
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  • Free Cancellation
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  • 7 hours
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  • Free Cancellation

World Trade Center Tour with Optional 9/11 Museum TicketHalf-day Tours

World Trade Center Tour with Optional 9/11 Museum Ticket

star-4.5
Gain a better understanding for the American events of 9/11 during this World Trade Center tour that sets itself apart from others like it by offering an upgrade to prebook tickets to the 9/11 Memorial and Museum, too. See St Paul’s Chapel, a rescue center after the tragedy, plus Financial District landmarks like the New York Stock Exchange and the Federal Reserve Bank, while hearing stories about that historic day.
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  • 3 hours
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  • 3 hours
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New York City FreeStyle Pass and Hop-on Hop-off Bus TourSightseeing Passes

New York City FreeStyle Pass and Hop-on Hop-off Bus Tour

star-3.5
See more of New York City's top attractions with this multi-day, hop-on hop-off bus tour, with one or more attraction tickets and discount card included, depending on the option you choose. With your 2- or 3-day pass, you're whisked across NYC with hassle-free bus travel, commentary from your guides, and bus loops covering uptown, downtown, and even Brooklyn. Along the way, see top sights like the Statue of Liberty and Central Park, cruise through neighborhoods from Greenwich Village to Times Square, and of course, hop off any time you'd like.
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  • 2 to 14 days
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  • 2 to 14 days
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Statue of Liberty Tour and 9/11 Museum EntryFull-day Tours

Statue of Liberty Tour and 9/11 Museum Entry

star-4.5
Experience three of NYC’s top sights, the Statue of Liberty, Ellis Island, and National September 11th Memorial and Museum, during this full-day tour. Maximize your time in New York City with priority boarding for the ferry to the Statue of Liberty and nearby Ellis Island. After exploring these on your own, join a downtown walking tour with stops at Saint Paul’s Chapel and 9/11 Memorial and Museum skip-the-line access.
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  • 8 hours
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  • 8 hours
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NYC Tour with Statue of Liberty Pedestal AccessHalf-day Tours

NYC Tour with Statue of Liberty Pedestal Access

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Maximize your sightseeing time in high-energy New York City on this tour offering skip-the-line access to the city’s most iconic landmarks. This guided excursion helps you avoid long lines at popular sights including the Statue of Liberty, meaning you have more time for an included bus tour as well as visits to Big Apple attractions like the National 9/11 Memorial & Museum, St. Patrick’s Cathedral, and lunch in Little Italy (at your own expense).
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  • 5 hours 30 minutes
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  • 5 hours 30 minutes
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VIP Access: 911 Memorial & Museum Admission & Lady liberty 60 Minute CruiseHistorical & Heritage Tours

VIP Access: 911 Memorial & Museum Admission & Lady liberty 60 Minute Cruise

While some visitors explore the 9/11 Memorial on their own, going with a guide ensures you hear little–known stories and gain an inside perspective on the event and its aftermath. Upgrade to skip long lines at the 9/11 Museum with pre–reserved tickets. After the tour, hop on an hour–long cruise through the Hudson and East Rivers with sweeping views of the skyline, Brooklyn Bridge, and Statue of Liberty.
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  • 2 to 4 hours
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  • 2 to 4 hours
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9/11 Memorial & Ground Zero Private Tour Plus Optional Skip-the-Line 9/11 MuseumLuxury Tours

9/11 Memorial & Ground Zero Private Tour Plus Optional Skip-the-Line 9/11 Museum

star-5
The terrorist attack in New York on September 11, 2001 is one of the most important events in the city’s history, and you can gain a deeper understanding of this tragic day on this private tour to the 9/11 Memorial and Ground Zero. Follow your guide from St. Paul Chapel to the National 9/11 Memorial, with free time to linger at the memorial after your tour.
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  • 2 to 4 hours
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$180.00 
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  • 2 to 4 hours
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Ground Zero Museum Workshop TourAttraction Tickets

Ground Zero Museum Workshop Tour

star-4.5
In remembrance of the events that took place in New York City on September 11, 2001, take this guided, 1.5-hour tour of the Ground Zero Museum Workshop. See and touch hundreds of images and artifacts from the 9/11 recovery and experience the heroic efforts of the New York City Fire Department. Listen to audio stories with Bose surround sound headphones and real Ground Zero sound effects.
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  • 1 hour 30 minutes
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  • 1 hour 30 minutes

Ground 0 and World Trade Center Tour with 911 Museum UpgradeHistorical & Heritage Tours

Ground 0 and World Trade Center Tour with 911 Museum Upgrade

star-5
Discover the September 11th Memorial on a walking tour. Visit Ground Zero, the reflecting pools, and the only surviving structure, the 1766-built St. Paul’s Chapel as your guide recounts the stories and events from that infamous day. Upgrade your tour to include the 911 Museum and the Freedom Tower Observation Deck, with early access to avoid long lines, and see even more artifacts and stories from this day.
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  • 1 hour 30 minutes
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  • 1 hour 30 minutes
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New York Half-day Tours

New York "Must See" Small-Group Half-Day Tour

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Experience the best of the Big Apple during this half-day tour of Manhattan with a group limited to 15 guests. Rather than trying to do it all yourself, let an experienced guide lead you through the vibrant streets, colorful neighborhoods, and historic landmarks on foot, subway, and ferry. Get the full New York City experience and see iconic landmarks like the Empire State Building, Grand Central Station, and Wall Street.
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  • 6 hours
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  • 6 hours
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Exclusive VIP Tour: Statue of Liberty and 911 Memorial and MuseumHalf-day Tours

Exclusive VIP Tour: Statue of Liberty and 911 Memorial and Museum

star-3
Discover several of New York’s major landmarks on an immersive tour to Battery Park, the Statue of Liberty, Ellis Island, and the 9/11 Memorial. Ideal for those who don’t want to waste time or miss any highlights, this efficiently organized tour handles all the logistics for you. Plus, it combines guided and audio-guided portions so you can see the sights while learning all the important details.
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  • 5 hours
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$95.99 
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  • 5 hours
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  • Free Cancellation

Statue of Liberty, Ellis Island, and 9/11 Memorial Guided TourHalf-day Tours

Statue of Liberty, Ellis Island, and 9/11 Memorial Guided Tour

star-3.5
Experience three of New York City’s iconic sites with this small-group tour to the Statue of Liberty, Ellis Island, and the 9/11 Memorial. Start by boarding a ferry to Lady Liberty, marveling at the panoramic views, and heading to Ellis Island to learn about the immigrant experience. Once you return to Lower Manhattan, you can unpack the troubled history of September 11 at the 9/11 Memorial. With the entry fees, ferry ride, and guide all included, this tour offers a hassle-free way to see more in one day.
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  • 5 hours
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  • Free Cancellation
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  • 5 hours
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  • Free Cancellation

World Trade Center Walking Tour with One World Observatory AdmissionAttraction Tickets

World Trade Center Walking Tour with One World Observatory Admission

star-4.5
Combine a World Trade Center history walking tour with an admission ticket to the One World Observatory. Guarantee your visit to this top NYC attraction that overlooks the city with awesome views. Plus, your guide during your walking tour tells you all about the history of 9/11 as you see St. Paul's Chapel, The Oculus, Brookfield Place, and more.
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  • 3 hours 30 minutes
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$69.00 
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  • 3 hours 30 minutes
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  • Free Cancellation

Frequently Asked Questions

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What are National September 11 Memorial & Museum hours of operation?
A:
National September 11 Memorial & Museum hours of operation: Sun-Thu: 9am-8pm, last entry at 6pm. Fri & Sat: 9am-9pm, with last entry at 7pm. Buy tickets in advance on Viator. If you book with Viator, you can cancel at least 24 hours before the start date of your tour for a full refund.
Q:
Should I book National September 11 Memorial & Museum tickets in advance?
A:
We recommend booking e-tickets ahead of time to secure your spot since National September 11 Memorial & Museum can get crowded. If you book with Viator, you can cancel at least 24 hours before the start date of your tour for a full refund. See all 107 National September 11 Memorial & Museum tickets and tours on Viator.
Q:
How much does it cost to visit National September 11 Memorial & Museum 2020?
A:
Currently, an entrance ticket to National September 11 Memorial & Museum costs USD 28.00. Guided National September 11 Memorial & Museum tours start around USD 28.00 per person. See all 107 National September 11 Memorial & Museum tickets and tours on Viator.
Q:
What's the best way to experience National September 11 Memorial & Museum?

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Book online or call
(888) 651-9785
(888) 651-9785