Success Stories

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13 of the World’s Most Successful Operators Share Their Secrets

 
When you’re in the business of selling travel experiences, everything hinges on your ability to create amazing memories for your customers. Looking for ways to up your game? We talked to some of the world’s top-selling tour operators to uncover their secrets to success. From hiring the right staff and differentiating your products, to embracing new technologies and distribution channels like Viator—they’ve learned a thing or two about growing an experience business.

How Amigo Tours Grew to Hosting Over 1 Million Customers a Year

From the beauty of Mexico City to the Teotihuacan Pyramids, and plenty of other places, Amigo Tours enthralls over one million customers a year. How do they do it? A commitment to customer service and a keen eye for emerging trends.

 

From the beauty of Mexico City to the Teotihuacan Pyramids, and plenty of other places, Amigo Tours enthralls over one million customers a year. How do they do it? A commitment to customer service and a keen eye for emerging trends.

How Amigo Tours Grew to Hosting Over 1 Million Customers a Year

From the beauty of Mexico City to the Teotihuacan Pyramids, and plenty of other places, Amigo Tours enthralls over one million customers a year. How do they do it? A commitment to customer service and a keen eye for emerging trends.

 

“Tripadvisor puts our products within reach of anyone in the world; we work hand-in-hand with OTAs in their growth and we know that in the near future, 90% of tours and activities will be sold online.”

— Jose Arozarena, Amigo Tours

How the FC Porto Museum Embraces New Technology to Attract International Visitors

Each year, the FC Porto Museum successfully draws in travelers from all over the world. Recent technological wins have included building a new mobile app, offering multi-lingual audio guides, and reaching an international audience by selling their tickets through Viator.

“Considering we already had our listings on TripAdvisor, and good reviews by our visitors, we felt that enabling our product to be on sale on this platform would be a great step towards reaching our day-to-day goals, and to be closer to the international public. The Viator platform is very user friendly, and the impact was immediate, as we had received bookings straight away.”
— Luis Valente, FC Porto Museum’s Partnerships Manager

Spotlight: The New York Nightlife

An ex-tour guide went from sleeping on a friend’s couch to building one of the Big Apple’s premier nightlife experience companies—and has since expanded into other major US cities.

More Operator Spotlights

How the FC Porto Museum Adapts New Technology to Successfully Attract an International Audience

How the FC Porto Museum Adapts New Technology to Successfully Attract an International Audience

Each year, the FC Porto Museum successfully draws in travelers from all over the world. The museum pays close attention to the overall experience of their visitors. They’re not afraid to capitalize on technology trends to increase bookings from travelers local and abroad—from building a new mobile app, offering audio guides, adding additional language tours, and enter new markets by selling tickets through Viator.

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How One of New Zealand’s Top Adventure Tours Focuses On Forest Conservation To Drive Traveler Bookings

How One of New Zealand’s Top Adventure Tours Focuses On Forest Conservation To Drive Traveler Bookings

Rotorua Canopy Tours’ investment in preserving the New Zealand forest pays dividends in more ways than one. Customers enjoy trees that are more lush, plants that flower more abundantly, and friendly birds joining in on the fun. This has led to thousands of “Excellent” reviews on TripAdvisor—which in turn drive more bookings. Any outdoor activity operator would be wise to follow suit, and make efforts to preserve the local ecosystem you operate in.

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