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Our driver was there on time to pick us up and was friendly and courteous. The car was clean and comfortable. We arrived at the airport in plenty of time for our flight. We will definitely use this service again.
Our driver was actually there a little early to pick us up, which is a good thing. He was friendly and courteous. He drove us to the cruise port without any trouble and we arrived in plenty of time. We will definitely use this service again.
Elizabeth S Canada
With all the chaos at the port when thousands of passengers are trying to figure out a way to get to Rome -- this is the best choice. It is safe and efficient -- our driver was waiting for us with a sign and we went to the nice Mercedes mini van -- there were four of us with all the luggage and it was very comfortable. Excellent service.
We were picked up at the ship right on time and had an informative drive to Rome. Our tour guide asked what we wanted to see or do and he delivered plus more. What we really loved was that he took us to a few places that I've not seen mentioned in any tour books. I did not have that much interest in visiting Rome I know, I was crazy but came away breathless in awe over what a beautiful and dynamic city it is. I wish we could have found more cruise port tours like this.
A fast trip to Civitavecchia.
DO NOT BOOK THIS TOUR. Of all the tours we booked, this one was the most frustrating, mainly because we paid a whopping 750 for it. I'll explain from the beginning. The driver was supposed to meet us right where we got off the ship. He wasn't there on time and we waited and waited. After a half and hour our cruise director ended up calling the number on the voucher. I'm not sure if he was just late or at the wrong ship we 100 put in our voucher that our ship was the Norwegian spirit. So he finally arrived after we had been waiting an hour. He then informed us that he would be dropping us off at 5pm, a whopping 1.5 hours earlier than we needed to be back we needed to be on the ship by 6:30 because it sailed at 7. Understandably, we were upset given that he was an hour late and that we had very limited time in Rome. We later found out that he wanted to drop us off early because he had to take his wife to the airport that evening. He spoke very limited English and when we would ask him about the history of certain monuments he would have no idea...I know it wasn't exactly guaranteed in the package but given that we paid an arm and a leg for this tour it would have been nice to at least have a driver who could tell us about the area. Instead he was essentially like a taxi driver which we could have hired for much less for the day. The tickets for the Vatican and colosseum were 66 Euro for both of us, so we essentially paid 600 to get driven to and from the port if we had just hired a taxi at least he would have been ON TIME! We made the most of the day but it certainly did frustrate us. On the way back to the cruise ship we ended up picking up another couple whose driver had car problems. We packed into the car like sardines...Overall if we hadn't paid so much for the tour this wouldn't be such a big deal but given that our experiences with the company were overwhelmingly terrible, we certainly wouldn't recommend this tour to anyone.
It was great to have our driver waiting for us when we reached the exit from baggage claims. The ride to the port was pleasant and comfortable.
Booking was quick and convenient. However, on board our cruise ship we picked up an additional passenger and I needed to change from 3 people to 4 - and tons of luggage. This was handled well by Viator, but I worried as we were at sea with its notable horrible internet connection. I was delighted when we got off the ship in Civitavecchia to see someone holding a sign with my name right at the exit. Trip was smooth and professional to the hotel and we will now always use Viator. Thank you for the wonderful service.
On time and made trip to the Airport from the port where we disembarked from the cruise painless. Cost significantly less then if the service as provided by the cruise.
Made extra sure that we new where to go after we had exited the car.
Make it easy on yourself and plan ahead,
Driver was on time and made the trip to the port easy.
Nice black stretch Mercedes, I felt like a rock star! Arrived early, got us to port in style.
Driver was waiting for us and loaded our bags for the 45 minute trip to our Civitavecchia hotel. Since we were
so tired he provided only necessary conversation. Totally recommend this company.
Angie M United States of ...
We had a FABULOUS day with Luca!!! Our family of four my husband and myself and my aunt and uncle were with him and saw much more than our new friends saw on the ship's Ultimate Rome shore excursion! We had 1030 tickets to the Vatican which we got on our own. After getting into port at 0800 we arrived at the Vatican at 0930 and they didn't hold us to our tour time. Luca instructed us on the quickest way to get into the Sistine chapel, since that was the prime thing we wanted to see for the record, get into the Vatican museum and THEN stay to the right. He gave us a map and told us to call him when we were ready and he showed up within seconds!
We also had Colosseum tickets at 1330, which Luca said was perfect! He took us to the Pantheon which no one from the ship said they saw and we went in there...amazing! Also took us to a small little square where we had lunch at a little pizzeria off the beaten path. Stopped at a few other places where he took us inside and told us the history and showed us the underground ancient part of the city and we saw the Trevi fountain. Again, at the Colosseum, he met us when we were done within seconds of calling him!
To finish off the day, he brought us to a number of other places and then to the site overlooking the ruins and the landmarks of the city the place where Three Coins in the Fountain was filled...the apartment...absolutely amazing. Luca was fabulous and we'll request him if/when we ever return to Roma!
Thank you, Luca, and give Rudy a hug from us!
He was there on time. He drove pretty fast taking us on to the port. Overall is was fine.
We really enjoyed this excursion with the exception of us getting lost and wasting time waiting. I guess we will have to come back to Civitavecchia. Due to time constrictions, we only took pictures of the outside.
Driver was waiting for us at the port and provided us with excellent service. Good driver!
We ended up in Rome on World Tourism Day! Probably the worst day to be there, but didn't know about it until it was too late to change our schedule. We contacted Viator while in Venice and set the the Rome tour up on the phone. We had a nice tour with skip-the-lines tickets and entrance. lines where unbelievable! Our driver, Roberto, got us to Vatican City from the cruise port, and then on to the Roman Coliseum. We also had tickets to the Forum, but there were so many people out on this day, Roberto took us to an over look to see the whole Forum. Nice! He showed us a great spot for lunch and then got us back to the port. We had a nice mini-van, spacious and comfortable for 4. Great job, Roberto! I totally recommend this tour, lots for your money!
It was wonderful to not worry about how to get from the port to our hotel. The driver was at the dock waiting as we exited the ship.
Excellent service - greeted immediately after departing secured port area.
Driver was on time, actually early. Very polite and professional. Made our trip to the cruise port very easy. Would highly recommend this transfer.
The driver was right on time and easy to locate as we came out of terminal. He helped with loading our luggage and mobility scooter. The car was very clean and comfortable which is important on this very long ride into Rome. He did not know a great deal of English, but he was an excellent driver and got us safely to the door of our hotel. He even took our bags inside before we got the scooter reassembled. Great service.
No problems here. Came on time. Got me to the Port on time. Nice clean Mercedes. Would use this service again.
From reservation to airport pickup and hotel arrival our experience was excellent.
We were met on time by our driver Oswaldo. We were 20 minutes ahead of schedule after picking up our bags at the cruise terminal in Civitavecchia. Oswaldo headed in to Rome with some heavy traffic. We were ahead of schedule to meet our guide at 10 am. Oswaldo was able to take a tour of some of Rome's sights before meeting our guide Alex at 10 am at San Pietro in Vincoli. We then started a three hour private tour with our very knowledgeable guide that included three more churches, San Giovanni in Laterano, Santa Maria Maggiore and St. Paul Outside the Walls. We had some other interesting stops mixed in. This was certainly a very well executed fast three hour tour that covered a great deal. Upon the conclusion of the guided tour at St. Paul Outside the Walls, we said good-by to Alexa and then Oswaldo took us out to Fiumicinno where we checked in with our bags.
This was certainly a good use of limited time after disembarking in Civitavecchia until we needed to be at the airport.
The driver was already waiting for us at the Civitavecchia Port when we got out of the ship.
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