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We had paid the through the Viator web site beforehand without getting any information about our guide. That's not a good thing.
During the tour our guide Ismael gave us hardly any information about what we are going to do and see. He didn't show any interest in us and our preferences either.
Our voucher included a wine tasting, but when we told this to our guide, he said it would take too much time and would not be worth it. Instead we stopped at a big wineshop along the road. Not very interesting.
We clearly told the guide that our main interest in the tour was Valparaiso and that in Vina del Mar we would only like to visit the archeological museum. Despite that he took us for a rather long drive and a couple of stops in Vina del Mar and then let us understand that we should see the museum quickly.
After the museum he told us that he had booked us a lunch now without asking us when we want to have it and that we would continue to Valparaiso after it. We told him we were not hungry yet and wanted to eat only after the tour. He changed the booking accordingly.
When we finally got to Valparaiso, we did a fairly short walk there, but our guide gave us hardly any information about the city, it's history or about the colorful graffitis all around us. He only repeated time after time, that all these houses are painted with different colors - as if we didn't see it.
The most irritating thing on the tour happened when we came to Pablo Neruda's house. Earlier in the car we had clearly told our guide that we had already visited Neruda's house in Santiago and were eager to see his house in Valparaiso also. But now Ismael bluntly told us that we can only have a quick look on the house from outside, because visiting it would take too long time. I told him we want to see the house from the inside too, but he insisted that HE doesn't have time and that HE doesn't even have the money for the museum ticket. Finally we just told him that we are now going to buy the tickets and visit the house, but we'll do it quickly. And so we did.
We find it outrageous that we come from the other side of the world and pay for a private tour just to be told by our guide that HE is too busy to do what we want to do. On a private tour the guide's job is to ask us about our interests and to make his best to give us just that - and preferably something extra as a bonus.
On this tour the only good things were: a nice car, a good driver who during one of our stops asked me more about us in a couple of minutes than the guide during the whole day and an excellent restaurant where we had our lunch. Valparaiso was a lovely city, but we saw way too little of it.
Really very interesting and enjoyable. Would definately recommmend
Overall this trip was a disappointment. Vina Del Mar is a seaside beach resort town which is lovely but no different to dozens or more around the world. If you have stayed at this type of place occasionally or on a regular basis then you certainly would not wish to go to Vina Del Mar especially sitting in the heavy traffic in summer. The Tour does not include lunch in the price charged. We started at 9am and were taken to a restaurant at 2.30pm where the food served was not of good quality. The Valparaiso segment was interesting in the old part of the town but the colourfully painted buildings were much the same and the viewing along the steep streets required much walking on foot. A visit to the house where Pablo Neruda lived is included.
Loved this trip. Very good way to get away from Santiago and see the coast and the many sights. We had a great tour guide.
Our guide was very enthusiastic and knowledgeable. We were picked up at our hotel on time and the tour was always on schedule. This is a great way to experience Valparaiso with a local flavor. We would highly recommend this tour.
A beautiful view, and atmosphere
Wish there was more time to enjoy some of the fine restaurants
Almost a nice tour but or local operator was only ok. The local operator's office lost our hotel pick up information causing us to loose the first part of the day. Our guide was good. Our driver was very diligent in facilitating each local site drop off. In Valparaiso we had walked by numerous cute and interesting local restaurants that would have been great for lunch for our very small group. Instead the operator took us to a total tourist trap off the highway that was terrible.
JAVIER United States of ...
God but not great.
The driver/guide was discussing. Smell of cigarettes, depressing. The wine tasting is a big fiasco, looks like a gas station stop. There are better tours.
While the two cities are well worth seeing, there was too much driving and not enough walking. The stop on the way at a winery in the Casablanca Valley was excellent, one of the highlights. It would have been nice to have some time to visit shops in Valpo. Instead, our guide indicated we had 20 minutes to see th Pablo Neruda house. THe guide was well prepared, very nice and capable. However, the trip was a high level overview of the two cities - I personally would have preferred more time to explore Valpo on foot.
Our guide Cliff was DISGUSTING, vulgar, disrespectful. This trip is a sham. The wine tasting is in a store, not a winery, and is open/free to ANYONE. Cliff skipped Valparaíso bc there were was a festival causing road closures. Lunch spot was good. Only thing you and #39;re paying for is transport. Total waste
Not what we were expecting. The highlights of Valparaiso only came at the end after we insisted on what we wanted to see - the art, culture, etc. A walking tour of the markets and the trolley bus ride can be taken anywhere. The lunch was not much - in fact we would happily take 10 minutes to grab a snack to eat as we walked to give more time to see some of the artwork and special sights that make Valparaiso the city that it is. The harbour cruise was a waste of an hour.
Excellent private day tour.
We had a private tour, as there weren't any other guests signed up, and although that can be awkward all around in having to keep up conversation, guide Claudio and driver Angelica were friendly and patient and interested. 1st stop out of Santiago was Verramonte winery, which was a nice break on the drive before heading to Valparaiso. You get a good sense of Valparaiso, famous for street art and hills before Vina del Mar. I'd prefer to spend more time in Vina, but not sure how to cut it logistically. Lunch stop is at a good quality sit-down with a view of the sea.
Guillermo was an amazing tour guide! The tour was a one on one experience in English. We ended up getting a private tour which was very fortunate. The day was wonderful and we were able to experience some areas outside of Chile. The lunch spot they took us to was delicious right on the beach. I would definitely recommend this tour! We are very grateful again to the tour guide as he did not only give us information on the cities but went out of his way to chat with us and get to know us. It made for an amazing day- thank you again!
The tour was wonderful, we had a great time walking through the city and our guide was fantastic. She was very helpful and informative. We would highly recommend this trip!!!
I would not really recommend this tour. Our tour guide and driver were fantastic and did a great job looking after us but I just didn't like the township of Valparaiso. It is fully of graffiti, it's not a particularly attractive place to visit and there are better places to enjoy in Santiago.
An excellent tour and enjoyable day out. Carol was so enthusiastic and shared so many interesting snippets of information. Valparaiso is a busy, gritty place on the surface but with such a skilful guide, we saw the art, culture and history, as well as experiencing some of the life of the city. It was a long drive but Rodrigo cruised us there smoothly.
Valparaiso is a must see from Santiago. Our guide and tour were excellent. This was my second day trip to Valparaiso and was far better than previous. We spent the whole day walking the streets and cruising the harbour. The harbour cruise was an entertainment in itself.
This was a very pleasant outing. The weather was good, the guide and driver were great and sited were very interesting. We would be happy to recommend this tour to friends and family.
We had wonderful day. Our Tour Guide was very professional. His knowledge of the area was first class. Lots of relevant information and stories. Our driver was also excellent and made us feel very safe.
Thanks for a good time.
This was an excellent tour. Our English speaking guide Paula was absolutely wonderful and gave interesting explanations of everything we saw. Max our driver was very capable and safe. Ken kurtz
Our guide was Carol and she did an amazing tour with us. She was on time, friendly, and her English was perfect. She answered all of our questions and provided helpful information. We enjoyed all of the sights and the lunch location was spectacular. The winery stop was better than I had imagined and was glad that we had booked it. Our trip to the market was fun and with Carol's assistance we were able to buy souvenirs. Our travel group all agreed that this was fabulous. Everything about this day was special and our tour guide was extra special.
Great tour excellent guide. We were the only 2 on the tour . We would have preferred more time in Valparaiso instead of Vina Del Mar
Great tour - spend more time in Valparaiso then in Vina del Mar as it's far more interesting.
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