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Melissa was one of our favorite Spanish tour guides. She is so very knowledgeable about the old Jewish district of Sevilla, the Cathedral, and the Royal Alcazar Palace. Our guide for the River Cruise and the Bullring was also very good. This tour is a solid value for the money and you really can check off every major sightseeing location in Sevilla in one day. Our only hesitation about this tour was the communication at the start. We waited for 30 minutes to be picked up by bus and were not notified of the delay. We must have missed instructions about how the day would play out with the different tour guides, but Melissa did a very good job catching us back up.
This tour description is a complete lie!! Don't be fooled there is no early access or special access areas you get to go in. We booked this tour thinking this would be a great tour to get access before all the crowds, instead we met at 9am and then waited in line until the Alcazar opened to the General Public at 9:30 am. People who walked in off the street literally got in before us because they didn't have to wait for their tour guide to get headphones. Then she proceeded to inform us that the tour would be given in Spanish and English, which was never mention in the description. Would not have booked this tour if I had known. Her English wasn't the best, but it was passable. In addition to not beating the crowds our tour guide proceeded to spend 45 minutes in the most boring parts of the Alcazar, literally we spent 20 minutes sitting in a portrait gallery. This was by far the worst tour I have taken, I spent most of the time exploring the palace by myself. I've contacted Viator about the deceptive practices of this tour company but they don't seem eager to take any action. My suggestion would be to line up early for a ticket and get the audio guide or purchase a ticket online. The only reason I booked this tour was because of the early access, which never happened. I can't believe the tour company can get away with this.
The Alcazar in Seville is a must-see for everyone. We took a guided Viator tour with an excellent guide whose enthusiasm and knowledge of the history of the Alcazar brought the palace to life! Loads of interesting stories and the beautiful interiors were a delight to the ear and eye.
First I wan to thank our tour guide Rosa Roza. She was very nice, knowledgeable and speak fluent english. I think the best part of this tour is being a fan of game of throne I was able to see it in person. And at the same time understand the rich history of Seville and the importance of Alcazar. My fiancé help Rosa find her last two faces of the angel carved on the wall. ask her what i meant and she will love to tell you guys the story behind the angels
Our tour of the Alcazar and the Cathedral could not have been more entertaining, educational and informative.
Rosa, our tour guide was phenomenal.
We highly recommend this tour while in Seville.
Our guide Rosa was an absolute delight... very passionate and knowledgable about the Alcazar. We thoroughly enjoyed this tour
This was described as Seville Guided Tour into Alcazar and we were surprised to learn that what we had paid did not actually include the entrance fee. On looking again at the website, we see that is listed as the third exclusion but you have to click on More info to actually see this. I would consider this so important that it should be listed as the first exclusion. I would have expected more transparency.
We arrived at the specified meeting point in plenty of time for our 12:30 meeting, but had to hang around for almost half an hour for latecomers and confusion with bookings. We then had a further delay of some 15 minutes whilst several faulty headsets were exchanged. These were a further expense as our 'small group'' totalled 13.
The tour itself, when it eventually started, was excellent and the guide very knowledgeable and informative. The buildings are stunning and the surrounding gardens lush and peaceful. The Real Alcazar is a beautiful oasis in the centre of the city and well worth seeing.
Doing what: Seville Guided Tour into Alcazar
Our tour was led by Vincent, and he was absolutely fantastic!!!! He was so knowledgeable, friendly, and funny! Vincent really took his time explaining the history and significance of the architecture and art pieces in very relatable ways. The Alcazar is a gorgeous destination, and an important site to visit when in Sevilla. Vincent made this an even more memorable experience. We had a great time!!
The tour of the Alcazar and the Cathedral were excellent. Vincente was incredibly informative and provided a fascinating commentary at a level and pace to suit everyone.
However, it is always a gamble booking through Viator as it is more an agency than a tour provider itself. It clearly states here: 'Before-hours access to the Alcázar of Seville'. Not Vincente's fault at all that this is not an option. He was put in a very difficult position by Viator. He explained the actual situation with calm professionalism when the issue was raised at the beginning of the tour.
So, Viator is very lucky to have access to such an excellent guide but should really address the 'misleading' or just plain incorrect information.
The tour itself was excellent and the guide was very well informed and able to communicate in English so that we all understood. Note in the fine print on a separate page that entry to the Alcazar is not included in the price.
The tour is advertised as 87 minutes, however it took around 30 minutes before our tour inside the Alcazar started. First waiting on late participants, then waiting for the guide to buy the tickets, then waiting for the guide to pick up and distribute the head phones.
Don't miss Alcazar when in Seville, but read the Viator fine print.
Doing what: Seville Guided Tour into Alcazar
Our guide Laura was outstanding. She had a great wealth of knowledge about the Alcazar and had an ipad with her that she used several times to show us more in depth information on certain areas and rooms. We were very pleased with her knowledge and ability to tell us all about it. The tour did start almost half an hour late, partially because there was an issue with one of the other guests, but maybe a little because she seemed like she needed some more help getting the tour organized and started.
Doing what: Seville Guided Tour into Alcazar
This is NOT early access to Alcazar. We went in the same time as everyone else, including tour groups. By the time we entered, there were already lots of people in the Alcazar.
Amazing place to visit and to understand the history and the architecture. Rosa did an OUTSTANDING job building a picture of life at the Alcazar. We loved it and would highly recommend it. Even my 20 year old son thought it was great.
Rosa was exceptional...what a fantastic guide. Knowledgable, fun, passionate and she brought the Alcazar and Cathedral to life. She is by far one of the best tour guides I have ever been fortunate to enjoy. So much that the next day when wandering around Córdoba, my partner and I kept commenting that we needed Rosa with us to tell us about everything. The tour was great, well paced and just the right amount of walking and time. I thoroughly recommend this tour. The headphones made it so easy and I noticed many people trying to get near us to listen to Rosa's passionate stories. We felt lucky to be on this tour. Thank you Rosa!!!!
PaulGBoston United States of ...
The local guide was very informative and the pace of the tour was just right. We had a small break between the Alcazar and Cathedral. The meeting point is a bit cryptic, but you should be able to find the statue where it starts which is located between the two sites.
Our guide Vincent was excellent. He had a very good knowledge of both the history and culture. This was precisely the right length of time and the Alcazar is definitely worth a visit. It was astounding and refreshing that successive generations had preserved this very beautiful place.
We really lucked out on this tour. For the Alcazar there were 4 of us. For the Cathedral upgrade there was just my wife and me. It turned into a private tour for us. Our guide, Rosa, was from Seville. She spoke very good English and was very knowledgeable about both places. I highly recommend this tour.
Good tour but misleading advertising. Tour does not enter alcazar before general public, so place is as crowded as it ever is.
I was incredibly disappointed to find out that this tour DID NOT include early access to the Alcazar as advertised. We had to wait until the doors opened, and by then the place was full of people. Could have purchased a normal ticket and got the same experience, not worth the extra money. Not happy!
This tour ended to left me in love with Seville. We enter into Alcázar and were almost alone there. We enjoyed the impressive architecture of the place, its gardens and we were able to make faboulous pictures to never forget this place. Our guide was very nice and knew every detail of Alcazar. A totally must tour if you visit Seville. I will come back for sure!
Wow, amazing tour! the Alcazar is quite a magical place and the cathedral is incredible too. We went into the Alcazar an hour before opening hours, so we were on our own! It's quite an experience to walk around a building like that with no one around, and to be able to take pictures with no one else on them :) On the way out we saw a long queue of people waiting to get in, and I definitely felt special. The cathedral is very nice too, and i was glad to visit it on the same tour as the guide did a great job at linking the history of both the Alcazar and the cathedral of Seville. The views from the Giralda were amazing, definitely worth the walk up the tower. The guide was great and had a good sense humour. I'd recommend it to anyone visiting Seville.
We did the tour on Friday 1st July. We spent almost the first two hours going from hotel to hotel picking up various people who were on different parts of the tour. Some were doing just the half day tour, some were doing the tour including lunch, and others like ourselves were doing the full day tour. A lot of time was spent with various people paying for the tour on the coach it was not a mini bus but a full size coach. We then made a stop where we were all given the small radio receivers and earphones. The earphones came out of one huge bag and several of the clients requested whether these had been cleaned as they were not separately wrapped as they had been on a previous tour we did in Portugal the previous week. Some of these didn't work and had to be replaced which took up more time! After now approx. three hours, we now started the tour proper. The tour of the Royal Alcazar Palace and Seville Cathedral was excellent because of the male tour guide. As for the rest of the tour - forget it!! We left the tour at the Bullring and later discovered that several of the remaining people refused to get off the bus at the next stop a church and asked to be taken back to their hotel.
This was certainly not value for money.
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