This is an “Affordable Luxury” bus service for travelers who desire comfort, safety, internet access en-route, and helpful English-speaking staff. Personal Pick Up: Complimentary pick up service is available for passengers staying at partner hotels and guesthouses. If you wish to arrange a pick up, please let us know in which hotel you wish to be picked up from. If it's one of our partners, we'll be happy to do it. Luggage - We can assure space for 1 large bag and 1 small bag per person, please notify if you plan to add more.Seat Belts - In every seat, even on sleeping beds.Seats can recline up to 75%.VIP Immigration Process when crossing Bangkok/Vietnam's border.Port of Entry The border crossings are Aranva Prathet on the Thailand side and Cambodia side is Poi Pet.