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Our hostess was waiting right outside the terminal with sign with my name. She and our driver were courteous and efficient. Having the private boat take us right to our hotel was a special way to start are visit to Venice. The walk from the ship to the taxi station is a little way and if you have large suitcases it may be a problem. There are luggage carts, but I am not sure how to access them.
Our driver was first in a line of drivers making this transfer a breeze while the ship is disembarking over 1000 people. The car was clean and the driver was safe and courteous.
Excellent experience! Sara meet us at our hotel and walked us to our water taxi !! The private taxi to the pier is the ONLY way to travel!! We felt like royalty driving up to our ship in classic style!! This is a must !!!
We arrived at the Venice airport exhausted from the overnight flight - strangers in a strange land. We had no idea where to go to find our ride but we did not even have to look - as we left the terminal, there was a well dressed man with our name clearly printed. He helped us with our luggage and we were off to the ship. The people who booked transport through the cruise were a good half hour behind us having to wait for a large group. The private car was definitely the way to go and it even cost less than the bus! We would not hesitate to book transfers with Viator again.
ellen r USA
there was a mix-up in the pick up time at the terminal for the cruise ship and we waited for 1:30 hours at the harbor for our contact to arrive. When she did it worked perfectly.
Easy to book, service excellent will use again.
Exactly as promised. The water taxi picked us up at the hotel dock. We were greeted by staff at the port that escorted us to check in and offered to help with the luggage. Top notch!
Well worth the cost.
Tour guide was on time along with the water taxi.
Flawless and we had LOTS of luggage. Couldn't have been more pleasant and gracious!
Wonderful, but my luggage was damaged.
Efficient meet and greet and on-time. Great picturesque rid as well. Will use again sometime.
We were early and have to wait for our driver. Was a little worry because don't know exactly where to meet.
Overpriced, but no other options. Guide was not there when we came out but arrived shortly. Not as professional looking as some of the other hosts waiting for passengers, but got the job done.
Brilliant service. Lovely lady met us at port and escorted us to our taxi. Really glad I organised this in advance as cruise ship had arrived and lots of people trying to get a taxi arranged on the day ! The trip to our hotel was magical.
Driver on time, great car. He took time to find out what terminal our flight checked in. Superb service, could not have been better
We used viator for our transport from the Venice cruise terminal to the Marco Polo airport and were very pleased! While our shipmates waited for their transports, ours was there with a friendly smile and ready to please. We had a great transport with a spacious Mercedes we had eight people and luggage, that was private just to our party. We also used Viator for our transport from the Rome airport to our hotel the gentleman waited over an hour as we had lost a piece of luggage and it took a great deal of time to do the claim, and on our transport from our Rome hotel to the cruise port in Civitivecchia. I will use Viator each and every time. So, so pleased!
Although the water taxis took a while to arrive, the ride to the hotel was OK.
Awesome...our driver was on time, helped us find the check in as there was a lot of construction going on at the Venice Airport! Very Courteous!! Thank You!!
this was a great way to see venice for the first time all went well. Helping hands were ready to help getting on and off!!!!
Our van was waiting for us and had a sign with my name on it! Very easy to book and so I glad I did this through Viator
Driver was right there and took us immediately to the airport
I would recommend this excellent service to anyone who is arriving in Venice for the first time. It is very hard to find your own way around Venice at first as it is a real maze of lane ways, streets and campos.
We had a hard time finding the woman holding the sign with our names on it. There were 8 of us and none of us saw her. After we found her, she did not help us with luggage. She only called for the taxis and waited with us for them to arrive about 40 minutes. So that was disappointing but the actual taxi and ride to the hotel was fantastic.
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