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Brilliant service. Lovely lady met us at port and escorted us to our taxi. Really glad I organised this in advance as cruise ship had arrived and lots of people trying to get a taxi arranged on the day ! The trip to our hotel was magical.
Driver on time, great car. He took time to find out what terminal our flight checked in. Superb service, could not have been better
We used viator for our transport from the Venice cruise terminal to the Marco Polo airport and were very pleased! While our shipmates waited for their transports, ours was there with a friendly smile and ready to please. We had a great transport with a spacious Mercedes we had eight people and luggage, that was private just to our party. We also used Viator for our transport from the Rome airport to our hotel the gentleman waited over an hour as we had lost a piece of luggage and it took a great deal of time to do the claim, and on our transport from our Rome hotel to the cruise port in Civitivecchia. I will use Viator each and every time. So, so pleased!
Although the water taxis took a while to arrive, the ride to the hotel was OK.
Awesome...our driver was on time, helped us find the check in as there was a lot of construction going on at the Venice Airport! Very Courteous!! Thank You!!
this was a great way to see venice for the first time all went well. Helping hands were ready to help getting on and off!!!!
Our van was waiting for us and had a sign with my name on it! Very easy to book and so I glad I did this through Viator
Driver was right there and took us immediately to the airport
I would recommend this excellent service to anyone who is arriving in Venice for the first time. It is very hard to find your own way around Venice at first as it is a real maze of lane ways, streets and campos.
We had a hard time finding the woman holding the sign with our names on it. There were 8 of us and none of us saw her. After we found her, she did not help us with luggage. She only called for the taxis and waited with us for them to arrive about 40 minutes. So that was disappointing but the actual taxi and ride to the hotel was fantastic.
We waited 45minutes, kept checking every out every driver waiting, never saw anyone holding a card with our name, so we finally had to get a taxi. Needless to say, we were quite disappointed with the service.
we left the cruise ship at 8.50 because we had the car booked for 9.30. the guy already was outside with a board with our name on it, and within 2 minutes although it was half hour early he had whisked us into a mercedes minibus and onto the airport. absolutely faultless and like clockwork.
Excellent service, on time arrival, exceptional English speaking guide who provided door to door service! Would highly recommend Viator for this service
Once we got off the cruise, he was waiting to take us to the airport. It took seconds. It was great to have this convenience and we arrived very quickly. Definitely recommend.
I am so glad we arranged this transfer. We were met at the port by a lovely lady who was a joy!! This is the way to go when you need a hassle-free disembarkation and hotel transfer! Well worth the cost!
No problems and the driver was there early. Thanks, though I never got the 5 discount from my previous service 2 weeks earlier. COntacting you via email did not work
Boat ride was great but too expensive as the distance to our hotel Principe was not far from ship terminal
This was a worry free way to get to the cruise ship. Had a lovely lady escort and wait with us at the pickup point and nothing could have been easier. Boat took us right to our ship with no problems at all.
The service provided by Viator exceeded my expectations. They were on time in picking us up and delivered us on promptly and safely to our destination. I highly recommend them to anyone attempting to get from hotel to airport, cruise port or etc.
ALLAN W Gibraltar
Best thing l could have done excellent
ALLAN W Gibraltar
The best thing l did excellent service
ALLAN W Gibraltar
It was the best thing l have done the Viator assistance or guide does not leave you until your at the stated location well done viator
SAFE ARRIVAL AT OUR HOTEL THROUGH ALL THE BACKWATERS OF VENICE.
The transfer was very good. The company called the hotel to confirm the trip and timing. They made special arrangements to ensure the pickup location was as close to our hotel since we had a few people who couldn't walk far. The helper stayed with us and assisted until we were cruise checked.
Service was good, but it was a bit unorganized at the time of boarding the taxi, a lot of people, and no line or system other than the guides screaming for parties. A lot of people arriving at the same time.
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