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we left the cruise ship at 8.50 because we had the car booked for 9.30. the guy already was outside with a board with our name on it, and within 2 minutes although it was half hour early he had whisked us into a mercedes minibus and onto the airport. absolutely faultless and like clockwork.
Excellent service, on time arrival, exceptional English speaking guide who provided door to door service! Would highly recommend Viator for this service
Once we got off the cruise, he was waiting to take us to the airport. It took seconds. It was great to have this convenience and we arrived very quickly. Definitely recommend.
No problems and the driver was there early. Thanks, though I never got the 5 discount from my previous service 2 weeks earlier. COntacting you via email did not work
This was a worry free way to get to the cruise ship. Had a lovely lady escort and wait with us at the pickup point and nothing could have been easier. Boat took us right to our ship with no problems at all.
The service provided by Viator exceeded my expectations. They were on time in picking us up and delivered us on promptly and safely to our destination. I highly recommend them to anyone attempting to get from hotel to airport, cruise port or etc.
ALLAN W Gibraltar
Best thing l could have done excellent
ALLAN W Gibraltar
The best thing l did excellent service
ALLAN W Gibraltar
It was the best thing l have done the Viator assistance or guide does not leave you until your at the stated location well done viator
SAFE ARRIVAL AT OUR HOTEL THROUGH ALL THE BACKWATERS OF VENICE.
The transfer was very good. The company called the hotel to confirm the trip and timing. They made special arrangements to ensure the pickup location was as close to our hotel since we had a few people who couldn't walk far. The helper stayed with us and assisted until we were cruise checked.
Service was good, but it was a bit unorganized at the time of boarding the taxi, a lot of people, and no line or system other than the guides screaming for parties. A lot of people arriving at the same time.
j0diaz United States of ...
Extremely recommended if you want to have a nice entrance to Venice, as a couple.
Nice vehicle. Very polite driver. Safe drive to the airport. Would use again.
Our transfer was fast and friendly. Our driver gave us a full culinary explanation of all the pasta, sauces, desserts, and wines from various regions in Italy. He was great.
On time, very luxurious, friendly driver who helped with the luggage
very efficient..met us at the airport and took us to the dock closest to our hotel..we uded a porter after that to get luggage for 6 to our hotel a few blocks away.
It was worth the money to have someone to be with you all the way and help you
we were nervous about getting to ship on time with 2 lg bags . she met us at hotel and rode in water taxi to cruise port and into terminal . best for people with disabilities.
Susan H United States of ...
Excellent service inspite of a problem with the first car that was sent to pick us up at 5am. It had mechanical problems and they texted us to let us know another car was on the way and would be there shortly. Driver was very friendly and even unloaded our bags at the airport and took them into the terminal for us before departing,
We enjoyed this luxury! I was traveling with my mom who really couldn't travel any other way due to her age. Not inexpensive, but the execution was perfect! They showed up on time even a little early, spoke our language, and were very courteous. The ride was beautiful! The boat was great!
A good service but expensive for a 20 minute car transfer, driver also arrived in an 8 seater bus not the Mercedes S Class we were reserved.
The pick up at the boat and guide to water taxi was fine, but guide all the way to hotel did not happen.
Since this was our first experience arriving in Venice by air, it was very convenient to have someone meet us and direct us to the water taxi area for our transfer to our waterfront hotel in Venice. The charge to do so is substantially higher than the cost of arranging one's own direct water taxi transportation, which I now know is pretty easy to accomplish upon arrival at Marco Polo Airport. Once you clear customs and head towards the terminal exit, there is a desk where one can arrange for private transfer from the airport to any waterfront hotel destination, or just to central Venice. As I said, we were very satisfied with the Viator transfer as inexperienced flyers into Venice, but I would save some Euros and arrange for a transfer on my own in the future.
We booked a private transfer but ended up sharing a van with others. The guy who picked us up was frantic when he arrived and made us wait until he made phone calls to whomever. I expected a calm person waiting for us and we would go on our way. Quite disappointed in the money I spent
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