We know you value flexibility and we want you to have peace of mind when booking with us. That’s why the vast majority of products available on Viator offer our Standard cancellation policy. This means, your bookings are refunded in full if canceled at least 24 hours before the start of the booking.
We have three types of cancellation policies:
- Standard
- All Sales Final
- Other (neither Standard nor All Sales Final)
Unsure where to find your cancellation policy? This page can help.
Our ‘Standard Cancellation Policy’: free cancellation up to 24 hours before
This covers the vast majority of experiences bookable through Viator, and allows for a full refund up to 24 hours before the start of the booking (if the experience does not have an explicit start time, the deadline to request a change or to cancel will generally be 11:59 pm in the provider’s timezone, two days before the start date).
To cancel your booking, follow these instructions.
‘All Sales Final’ or other non-standard cancellation policies
‘All Sales Final’ applies to a small number of products with stricter cancellation and refund policies. Some bookings may also be subject to non-standard cancellation policies, as described at time of booking.
For travel dates on or after July 1, 2020, we will only offer full refunds for bookings with an ‘All Sales Final’ or other non-standard cancellation policy if the booking was made on or before May 4, 2020. For such bookings made after May 4, 2020, the cancellation policy as stated at time of booking will apply.
If your booking was made on or before May 4, 2020, to cancel your booking, follow these instructions.
Cancellations within 24 hours of the activity start time
Cancellations within 24 hours of the activity start time are non-refundable. As of July 1, 2020, we will only offer full refunds in these circumstances if the booking was made on or before May 4, 2020. For bookings made after May 4, 2020, cancellations within 24 hours of the activity start time are non-refundable.
EN