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IMPORTANT NOTICE: To Viator Customers
Our Customer Care team provides fast, detailed responses to your questions 24 hours a day! Our goal is to respond to each query we receive within 12 to 24 hours. Occasionally it may take up to 36 hours to reply. Thanks in advance for your patience. We also offer a smart Frequently Asked Questions (FAQ) section that answers the most commonly asked questions.
Please note: refund requests may take longer to allow us time to investigate, and will be responded to within 5 business days.
Of course, sometimes you just want to get in contact with a real person, right away. We understand. Simply fill out the form below to send an email directly to Viator's Customer Care team.