Customer Care

Need help? You've come to the right place!

Our Customer Care team provides fast, detailed responses to your questions 24 hours a day! We also offer a smart Frequently Asked Questions (FAQ) section that answers the most commonly asked questions.

Please note: cancel and refund requests may take longer to allow us time to investigate, and will be responded to within 5 business days. For fastest service please log into your Viator account and initiate your cancel or refund request from the 'My Bookings' section.

Of course, sometimes you just want to get in contact with a real person, right away. We understand. Simply fill out the form below to send an email directly to Viator's Customer Care team.

The fields marked * are mandatory and must be completed.

Book online or over the phone!

Our call center is open 7 days a week to answer your booking-related questions:
  • USA & Canada: (866) 648-5873 (toll free)
  • UK: (0)20 3318 0421
  • Australia: (0)2 8069 5885
  • Brazil: (21) 3958 5513
  • International: +1 (702) 648-5873

The Viator Difference

With Viator you always get a great deal, guaranteed low prices and unmatched flexibility. Did you also know that when you book with Viator you can:

Change your travel dates free of charge, as long as you notify us 72 hours ahead of your scheduled departure. (In some cases a fee may be levied by the individual supplier / operator, but never by Viator.)

Cancel your activity without paying a Viator penalty, simply by notifying us at least 7 days ahead of your scheduled departure. (In some cases a fee may be levied by the individual supplier / operator, but never by Viator.)

Earn frequent-flyer miles on all qualified bookings

For complete details please refer to our Terms & Conditions.

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