Need help? You've come to the right place!
Our Customer Care team provides fast, detailed responses to your questions 24 hours a day! We also offer a smart Frequently Asked Questions (FAQ) section that answers the most commonly asked questions.
Please note: cancel and refund requests may take longer to allow us time to investigate, and will be responded to within 5 business days. For fastest service please log into your Viator account and initiate your cancel or refund request from the 'My Bookings' section.
Of course, sometimes you just want to get in contact with a real person, right away. We understand. Simply fill out the form below to send an email directly to Viator's Customer Care team.