Customer Care

Need help? You've come to the right place!


IMPORTANT NOTICE: To Viator Customers

Our Customer Care team provides fast, detailed responses to your questions 24 hours a day! We also offer a smart Frequently Asked Questions (FAQ) section that answers the most commonly asked questions.

Please note: refund requests may take longer to allow us time to investigate, and will be responded to within 5 business days.

Of course, sometimes you just want to get in contact with a real person, right away. We understand. Simply fill out the form below to send an email directly to Viator's Customer Care team.

The fields marked * are mandatory and must be completed.

Book online or over the phone!

Our call center is open 7 days a week to answer your booking-related questions:
  • USA & Canada: (866) 648-5873 (toll free)
  • UK: (0)20 3318 0421
  • Australia: (0)2 8069 5885
  • Brazil: (21) 3958 5513
  • International: +1 (702) 648-5873

The Viator Difference

With Viator you always get a great deal, guaranteed low prices and unmatched flexibility. Did you also know that when you book with Viator you can:

Change your travel dates free of charge, as long as you notify us 72 hours ahead of your scheduled departure. (In some cases a fee may be levied by the individual supplier / operator, but never by Viator.)

Cancel your activity without paying a Viator penalty, simply by notifying us at least 7 days ahead of your scheduled departure. (In some cases a fee may be levied by the individual supplier / operator, but never by Viator.)

Earn frequent-flyer miles on all qualified bookings

For complete details please refer to our Terms & Conditions.

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