Our guide was nice, but he didn't know the itinerary and fought with the driver over it. After some phone calls he finally figured out where we were going...kind of. We took this tour from Ubud and it is 2.5 hours of pretty heavy traffic, and the driver for whatever reason was agitating my motion sickness. To the point we had to get out for a breather.
The first town we went to was a tourist trap where we were lead around to see the arts and crafts in which you encouraged not directly by the tour guide luckily to buy the goods. It was the kind of place that had 5 stalls selling palm panels. It was kind of sad actually.
The second place we went to was I believe the wrong spot. It was a plantation and supposed to be near Mt. Agung but our guide didn't know much about this place and said he wasn't sure either.
The third place was Tirta Gangaa was actually a nice place, not huge or probably worth the hassle we went through, but worth a look if you can. We had lunch, which was included, and decent however the tuna was cooked pretty thoroughly and not great. The menu was a set menu.
I would only book this tour if you are in East Bali. I would confirm the itinerary and bring an extra itinerary as backup we did not. Be prepared to reject a couple invitations to coffee plantations, or silver/woodworking places, which are essentially tourist traps where you are obligated to buy at the end.
There are probably other better tours out there for east Bali. I gave this two stars instead of one because it is pretty cheap at 40 a head and I don't think the guides were purposely trying to torture us.