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I wish I had taken the advice from other reviews. I booked the car as I was travelling alone with 3 young children and wanted peace of mind that we had a transfer without needing cash.
There was no-one waiting for us (as stated there would be), on connecting to wifi and calling the number on the booking, it was an invalid number.
After contacting Viator they have taken the word of the taxi company over mine and are refusing to refund.
Don't waste your money, use UBER instead at a fraction of the cost and a hell of a lot more reliable!
Wow this service was appalling, unproffessional and ineffective!! Firstly the driver didn't speak any English, then she took us to the wrong Mercure hotel even though I had given him a street adress!!3rd she did not wait for confirmation from the hotel we are at the right hotel she left us outside and left!!
To make a long story short, I was so upset and arranged my own cab back to the airport after our holiday!!
I hope viator can refund us for this non existence service because we had to get another cab to the right hotel and we did not even have money at that!! Luckily the reception guy at the correct Mercure paid the new cab driver for us!!
Once we arrived at the GIG airport and grabbed our luggage, the person picking us up was already there holding up a sign with our last name on it. I would recommend booking this as the last thing anyone wants after a long flight is having to search for a ride to their hotel. It was worth it for us.
Excellent no fuss transfer to Copacabana late at night. Met on arrival by friendly young guy who organized and took us to the car. Driver courteous , helped with bags into hotel. All you want from a transfer when arriving at a big city after long haul flight. Would recommend & use again.
The lady was there when we disembarked, great. But my word, not a smile, no welcome, not a word in fact, just gestures! The driver was ok, about all drivers in Rio seem to have a similar style of agressive driving. But we got to the hotel safely enough. If the experience had been a little more welcoming I would have rated the service higher. I found later that the normal taxi drivers are friendlier, even had one guy explaining stuff and pointing out sights in Portuguese, and even though we don’t speak a word of the language, the spirit and friendliness was most welcome! We took several taxis once we’d got to Rio, all of them good. If language is a problem, show the driver the address. I even typed the address into one guy’s GPS. Taxis are generally clean and the fares are well, fair! The only time one would use this service Is if you’ve arrived after a long, tiring flight or at an unusual time and want the assurance of a transfer. Otherwise just grab a taxi. Taxi fare from GIG to Copacabana was 110 Brazilian Reals.
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Det er nemt
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