Cancun Airport VIP Lounge Zugang mit privatem Luxustransfer

Pickup at airport was fine and drivers to and from airport were very good also. However, we were told to meet a representative the day after arrival at noon to arrange return trip to the airport.We arrived and waited over 20 minutes but he never showed up.We left a message at the desk telling him this and when we needed returnthis was a private trip.Despite this fact,we still needed our resort concierge to call the day before to actually finalize the pickup arrangements.The final insult was the fact that the included VIP lounge was apparently not arranged and we had to spend 15 minutes with the lounge entrance peoplewith them making several calls before we were allowed entrance.We have used Viator several times previously but this was not a good experience - I realize that this was subcontracted to Maya Land tours but they failed to live up to Viatour standards.

I used this service before so I felt confident to use the service again only to be completely disappointed upon arrival. No one greeted me at the exit of the Cancun airport, after searching in the heat, I find out that they had to change my Mercedes vehicle to an UGLY VAN along with charging me over 125 for my child. The representative assured me that customer service would rectify the situation upon my return to the states. Its been a month and 2 phone calls later and no one has responded to ANY of my requests! I am a travel agent and i will never use or recommend viator again!!!!

On time and comfortable transportation to and from the airport. We were supposed to have access to the business lounge at the airport but this part never happened. This should be better explained or better directions given

Grayline are an excellent company, extremely prompt but i didnt get the VIP lounge access because Grayline representative told me to just go into the vip lounge and say that i am with grayline, which was a total lie because they didn't have my name .....As a transportation service, they are probably the best!!!

GREAT DRIVERS! Just walk out of the airport and avoid ANYONE who is not with Grayline tours. Fresh towel, water,rose for my wife,nice car and such a great package. Will be even better when lounge reopens.

THIS WAS TERRIFIC! We were picked up in a huge mercedes party bus/van when we arrived and were picked up by a regular mercedes car at hotel and taken back to airport. Both trips were AMAZING! Worth every penny and it was inexpensive anyways.

Worth every penny! Great start and end to the trip. If you want to be taken care of--grab this transfer!

The car ride to the airport was peaceful, and the stay in the VIP lounge was great.