We are very sorry Mrs Roache but our Sunset Cruise took place as planned and we did not receive any restriction to sail from port authorities ( in that case, of course, we will ask Viator to cancel our trip ).
You asked for a full refund after the trip and it was a clear no-show, we could prove that
Furthermore we contact you during our boarding process with no answer and in order to be flexible we offered the opportunity to sail with us any other day of the week.
The information you are giving to other customers is not fair and it is very far from reality.
We will report your comment to Viator.
Best regards,