Lissabon: Hop-on-Hop-off-Bustour und Flussfahrt

My husband left his camera either on the bus or the boat and didn't realise till the following morning. We went to the main office and was told that something left the day before had gone to the lost property office at Lisbon airport. As it was an expensive camera we thought we had better try there and unbelievably had his camera returned. Asked for proof we could show them a photo of us on the boat taken by another passenger. Refused a reward

First day there was a marathon and most buses were cancelled, which we did not know about, so we waited at two different stops on two routes for hours, basically wasted first day, therefore no value at all. Second day was great, and got full value.

a great service in Lisbon. The quality of the headset information was very good! Stops were adequately marked and convenient.

We have taken several hop on hop off bus tours, but the map in Lisbon seemed to be very difficult to find the stops. The first bus we were on didn't even stop at the first stop so we actually were confused which stop we were at. All the different lines seemed to cover most of the city but I think there could have been more information in the commentary and each stop clearly announced. The first bus we got on, we actually had to wait for the second bus as the first was full. There were so many people we actually never got to sit up top as we usually do on any of the buses that day. Still a good way to get around the city.

Una forma muy buena de recorrer la ciudad en poco tiempo y obtener información de interés. Muy recomendable

I have been a client of viator for many years and of course I have always known that a product offered by Viator is a serious offer and I have never been disappointed by any tour I have bought except yours.
On March the 30th I arrived to Lisbon and as soon as I got there I tried to get the bus service I had purchased. It was hard because at the place where I was only the red and another one were the two bus lines offering their service. I was misguided by someone and ended up at this place

it was raining and when the bus came the driver said nobody else could get it, then two people form the bus came out and I told the driver that I could get in then. The driver refused to take any more people even though it is a place that has no protection from the rain, he was very inhumane , but that is not all, I showed him my electronic voucher and he said, No, get out , go to Plaza Figueres go out , he didn't even bother to scan the code to check, I took his pictures,

He made me walk all the way to Plaza Figueres because he didn't want to scan my electronic voucher that said that was valid. I had to go all the way because of this irresponsible employee of yours, when I got to Plaza Figueres they agreed with me that it was not right what he had done and more...one driver scanned it and my ticket was there. This man made my first half of my staying in Lisbon a nightmare because of his attitude.
I am sending the same email to Viator so they know my experience
this is my info

Lisbon Hop-On Hop-Off Bus Tour and River Cruise
Booking Reference Number: VIATOR637198965

It's a great way to get one self familiar with Porto or any city one has just arrived for the first time.

We had 2 days with the hop off hop on bus. We could not use the trams because they were always full? Also the boat ride was full so we had to sit on the bottom of the boat which was very hot. Don't feel we got our money's worth

Tour ok, however the river tour was delayed 2 hrs and nobody from tour operator was there at the waiting point to inform us on delays.

So Fun! Lisbon is such a great city, but its tough to know where to start. The hop on, hop off bus makes it easy. My husband and I went around an entire loop, getting off only once at for the museum of modern art. The next day we hopped back on the bus and went to some other places on our wishlist.