Great actual tour, but horrible management and logistics.
Coba Express Tour from Cancun and Riviera Maya | Jän 2020
Amazing place, great tour guide. Ventura was knowledgeable and passionate about his Mayan heritage and this archaeological site.
The arrangements and organization of the pre-tour arrangements and pick-up left a lot to be desired however.
First, the tour is advertised as 6 hours with a 7 AM start. With other events planned for the afternoon and evening, the approximate 1 PM end time worked perfect for us. When the tour representative confirmed with us later, all of a sudden it was an 8:50 meet time, in the lobby of a restaurant that had changed names and was closed. You would think they could update their information. Already, this meant that our end time would be closer to 3PM. Not ideal, but we chose to continue with the tour.
After we were picked up at 8:50, our driver told us he was just delivering us to the actual tour bus (van), but that he had to get other guests first. The other guests ended up being at resorts further away from the direction of Coba (some of which were no-shows), meaning more time before we actually got started. By the time we got dropped off at the actual tour van, it was well after 9:30. Then we noticed that the van was only traveling at 1/2 the speed limit. Turns out they were waiting for the missing passengers to catch up (delivered by taxis). It was after 10 before we really started to head to Coba. At this point, everything went as planned, but it still meant a 4 PM return. I'll concede that Caribbean time is a little less regimented, but if you have a schedule, don't rely on this operator's advertised times.
The other issue we had was with the online reservations. Our friends wanted to join us, used the online reservations which showed availability, so they paid and received their tickets. Granted, it was only 24 hours prior, but still, the system accepted payment and issued tickets. They received a call from the tour operator at 8:00 AM the morning of the tour and were told there was no space. Now they have to work through a refund process, plus they missed a great tour (other than the front-end part). If you're going to use online reservations, make sure it works.
This operator's schedule management and logistics is terrible and really put a dent in what would otherwise have been a fantastic tour experience.Mehr erfahren