Tour company completely misrepresents what is actually delivered
Teotihuacan Pyramids and Shrine of Guadalupe | Mär 2020
Nothing about the tour that I actually got was what was promised when I purchased tickets online.
I was picked up at 8:46am for a tour that supposedly started at 8am. And there were 2 other pick ups after us.
The vehicle was a minivan, not a "coach" as promised.
The "what to expect" indicated that there would only be two stops: the Teotihuacan Pyramids and Shrine of Guadalupe, and a stop for lunch.
Instead, we stopped at the Square of Three Cultures (which I saw as a positive bonus), and then a half hour at a goldsmith's shop where they sold jewelry to tourists.
Once we reached the Teotihuacan Pyramids, we were told we would only be there for 2 hours, instead of 4 hours as the information online promised. We had to argue with the guide to give us more time there, and he eventually agreed. At the pyramids our guide gave us a 20 minute introduction at the entrance and then left us to explore the site ourselves, when I had understood that he would be accompanying us around the site and providing a "guided tour" as other tour guides seemed to be doing.
We had negotiated getting our own lunch at La Gruta (recommended) and so we were picked up at the pyramids after 4 hours there and then driven to the Shrine. At the Shrine, the guide asked us how long we wanted to be there, we said an hour (as the online information had promised), and then told us to meet back at the van in an hour. There was no guided tour provided at all.
And then we were driven back to our hotels. I arrived home at 7pm.
So when they say it's an 11 hour tour, this is what they mean.
It would've been a lot cheaper for us to just arrange transportation ourselves through Uber, pay the 80peso admission to the pyramids, and visit the free on-site museum (which the guide didn't mention) for additional information.
It's unfortunate, because our guide seemed very knowledgeable and spoke English well.