Despite walking around the agreed upon meeting area three times, we could not find our driver. When we did locate them, we saw that they carried a small clipboard, with our name written on it in small hand writing, tucked under the arm. No apologies were offered as we were ushered to a parking lot to wait. No small talk, no smiling. Once in the vehicle, it became clear our driver did not speak English. Unfortunately, I speak very little Croatian. We needed to be dropped off just above Banje Beach. Our driver was unfamiliar with the area (surprising) and we ended up driving around for a bit. I asked him if he wanted to talk to the owner of the property (who spoke Croatian) to get directions. He refused several times. Finally he agreed and we arrived. This was very stressful for my daughters, who were in the vehicle with me. My husband was waiting for us at the apartment and was very concerned when we did not arrive on time. Again, no apologies were offered. He did help us down the street of stairs with our bags and I am grateful for that. Overall, I did expect a higher level of customer service and competence. I would most likely not use this service again.