Cinque Terre-Tagesausflug mit Transport von Florenz aus

Dear Denise We are very sorry for your disappointment. In our defense we would like to specify that the meeting point is not this difficult as you want to describe it. Thousands of tourists travelling with us every year are the proof: - It is literally attached to the main train station (you just need to walk all aroud it. 'Next' or 'behind' depends on your point of view, both place prepositions are correct. The point is that once you receive the voucher with the precise address it is on you to find the place ahead of time! Google maps directs you in 6' minutes walking from the train station (!) Furthermore: - It is the only town touristic bus terminal and there are signs from the train station. - All the private companies buses (except the public buses) leave from here on behalf of the town municipality. The designated spot is the only official spot where groups of tourists can be picked up/ dropped off, we haven't decided it, we just respect the rule given to protect the city center (Unesco Site) from chaos and pollution. Plus, we guarantee ten minutes waiting for the late clients always, after that we need to leave in the respect of the strict schedule and of all the other passengers arrived more than punctually (even twenty minutes earlier, as kindly requested in the voucher, for making the check in operation easier). Lastly, the company staff in charge of the check in operation turns on the phone at 6:15 am on purpose to answer the calls from possible clients needing any help and luckily there's not that many. Absolutely false that nobody answered because we must answer and we are happy to do that! Maybe it was not ringing at all and when you finally got to call it was too late (?) Hopefully next time it will be a better experience for you. Wishing you all the best Kind Regards Ciaoflorence Staff

Dear client Thank you for choosing Ciaoflorence and for writing your feedback! We are happy that you have enjoyed the day :) For the boat ride: it is specified, both on the website and on the sales channels, that it is available from April 1st until October 31st. This is connected to the bad weather and rain that start between October and November. We hope you will get a chance to come back in summer or sprng, enjoy the boat ride as well and maybe delight us with a fifth star :) Best Regards Ciaoflorence Staff

Dear Deane Thanks for your feedback and for your suggestions. We would like to kindly explain that: - At the moment any client books he/ she receives a voucher/ booking confirmation with all the details needed for the departure, first and foremost: the specific address. The best would be, for everyone, to find the place ahead of time. - About the restaurant overlooking the beach: when choosing the local suppliers we also need to consider the practical aspects as the capacity of the restaurant. Those nice places you have seen, apart from being too touristic, are very small and not able to welcome a group. However, where we go is not far at all but just five minutes walk and it is still very close to the beach. Kind Regards Ciaoflorence Staff

Dear customer Thank you for joining us on tour and for the five stars given, it is highly appreciated! We would just like to specify that the meeting point is not that far as you mention, please consider: - It is literally attached to the main train station (you just need to go all along it but Google maps directs you in 6' minutes walking). - It is the only town touristic bus terminal. - The meeting point for all the private companies (except the public transport buses, in other words) is decided by the municipality. The designated spot is the only official spot where groups of tourists can be picked up/ dropped off, we haven't decided it, we just respect the rule given to protect the city center (Unesco Site) from chaos and pollution. We are sorry if it could have been hard. Wishing you all the best Kind Regards Ciaoflorence Staff