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I was extremely disappointed in the the driver/tour company's communication with us, the clients. In the notes to us, he said he would be waiting outside in the parking, this was not very clear as there are multiple exits to the station and the streets are busy. We couldn't find our driver in the busy train station, and we had all our luggage and two small children. When we found the driver, he only held a small cell phone screen with our name on it. This was after multiple phone calls to him and the transportation company, about a 45 minute wait. Additionally I had requested two car seats and the driver only provided one booster seat.
The tour I booked was supposedly for a 4 star hotel but i was housed in a 3 star hotel even though I paid for a 4 star booking.You will be on your own for most of the time,you will only have a tour guide for 3 hours.You will travel on your own and have to find the hotel on your own then for dinner they will feed you chicken for 2 nights and you are lucky if you will have 1 lunch that you have paid for already.
Terrible service, we communicated with the booking our flight details. The flight landed 15 minutes earlier than scheduled, and when we come to the arrival hall, now driver was there, we waited after 30 minutes we called the number on our confirmation, which is an Indian number. We received 4 minutes later back a call from a German number, and the lady told us, our plane arrived 15 minutes earlier but we needed to wait for another 45 minutes as the driver is on his way, which made no sense as they knew our flight details. We were the last once leaving the building even the security guards ask us why we still there. The vehicle arrived, which was a bus. The bus was smelling full of cigarettes smoke, and the driver was enjoying listen loud to his music, no customer service at all. The driver missed even our hotel even so it was just in front of us and he made an additional round. We cant recommend this agent at all as they only collect the money but don't deliver any service.