After our near midnight arrival, we were a bit worried about our transfer. However, once we located the Recommends desk, things went smoothly with a pleasant, courteous driver to the Hilton Garden Inn -Serrangoon. Thank you. Highly recommended....
Our plane was an hour late, due to technical issues, so when we arrived after being up since 3am, we found no one waiting for us.
I didnt panic, and rang the number given to us, only to be met with a repetitive voice message giving opening times. This time was well in their opening times. We searched around and didnt know what to do, getting more frustrated by the minute. We assumed wrongly that the drivers would be aware of the time flights are due in and accounted for that. After constantly phoning the numbers given on our Viator paperwork, we gave up and requested help from the Changi Information Cubicle. The ladies there were brilliant. They got onto the phone and rang another number and got onto our driver. They then walked us to him to get us on our way. Due to the delay, he obviously took other jobs. Fair enough, but for us to be able to actually speak to a person on the phone number given would have saved us alot of grief and frustration. The place we were taken to to finally get our transport was away from the central area. We thought it would be like other times we have booked transport where the person has your name on a board and you walk up to them and go.
Not a great experience, and as such have decided to take our chance next time with a regular taxi.
The driver did not show up, tried calling the number on the voucher provided, no response, worst tour, waited for 1 hr and finally took a taxi to my hotel. Have booked several times with viator, and had good experiences, but this was very bad, dont recommend this service to anybody
This service is new on Trip Advisor and offers very competitive prices. We were picked up at the hotel and were very impressed with our driver Patrick, and his spacious and spotless modern vehicle. Will definitely book again on my next trip to Singapore. Highly recommended and no need to be suspicious about the cheaper price: a first rate transfer service.