Dear Natalia,
We are so sorry to hear that, for transfer from Bangkok is only driver no guide and on 2nd, of January is many driver are day off, when you arrive border Mr. Aun help you to go through border if you do visa on arrival Visa fee is 30$ and VIP service is 10$ for you don't have to stay in the long line, After I checked with Mr. Aun at the border He said while you are waiting maybe someone else not from our team asking you for do visa on arrival those guy are asking every tourists they are kind of freelancer not our people, In all of our products is we have all timing and itinerary Telling where to go and what time to start and what is included and what is excluded, But let me go through and recheck all the products again. Any way thank you so much for your feedback, It's help us to improve our services better.
Best Regards
Vithyea