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This is an excellent tour run by professional and very friendly people. I was to hospital in Punta Cana the day before our scheduled tour and it was as easy as a phone call to Chantelle to reschedule- she even went so far as to offer a refund if I was not well enough for the next tour. The customer experience surpassed my expectations.
The snorkeling time was great and they allowed the seasoned snorkelers a bit more freedom than is generally experienced on these tours. It was wonderful to be away from the novices kicking fins :. For the beginner they are in the water and keep a close watch at all times. The beach BBQ is excellent and interesting to see the traditional method of open fire cooking. There was plenty of beach and/or snorkel time allotted at the Island as well. This was a tour that did not feel rushed in the least and provided a wonderful relaxing and exciting excursion.
As a seasoned traveler I can say without hesitation this was one of the best water/snorkel excursions we have done and we've done maybe 15 in the Caribbean/Mexico.
5 stars for Catalina Island - 0 stars for safety and logistics
- Island is amazing. Food was good. Snorkeling right on the beach was incredible saw an octopus.
- Snorkeling off the boat was good water and fish wise, but see below regarding water safety.
-On the way back, got dropped off at a Sunstop Gas Station. Guy in a red tank top that was just hanging out at the gas station called someone to pick us up, our driver left. Tank top guy told us 5 minutes and the security guard would let us know when it arrived. Fast forward one hour, guard changed shifts, new guard didn't know anything. Finally a van pulled up to take us to the hotel.
- Water off the boat was rough, but that is fine except they do not have snorkel vests the kind that are self inflated and deflated. So flotation is up to you.
- My wife an experienced snorkeler inhaled a lot of water. She called for help and was panicking. They threw a life vest about 30 feet from her. I got her to another one of their boats, but no one was ready or willing to get in the water to help. We have never been on a snorkeling excursion where there is not a member of the crew in the water for safety. They simply had no plan for lifesaving.
- The boat was quite full. 36 people not counting crew. Took 2 ferries to get us to the island and 3 to get back.
The island was great, but I would not feel safe using this company again due to the logistics and water safety issues.
My husband and I visit the Caribbean frequently and I have booked well over 100 snorkel trips and this is by far the worst.
The transportation was a nightmare!!! The pick up at the hotel was on time but that's where the positive ends. We stopped at a gas station to drop off people and pick up additional people and the we stopped 2 times on the side of the highway. The first time no one was transferred and the second time half of us were put on another bus. This is NOt safe to do on the side of a busy highway. The vans used were very crowded. After the trip there was no one telling us what van we were to be on. Luckily my husband remembered what our driver looked like.
The catamaran was actually a dive boat that was extremely difficult to enter and exit. Do not do this tour if you are unsteady on your feet. The boat also smelled of diesel fuel. It did look to be in good repair and clean.
The trip to Catalina Island was extremely rough. We were soaked by the time we arrived due to waves crashing over the side of the boat. Our bags and towels were also soaked as there was no where dry to store them. There were lots of ill passengers so if you get motion sickness you may not want to take this tour.
The snorkeling was GREAT! Lots of sea life and living coral. Little to no instruction given from staff so be sure you know how to snorkel before booking this trip.
The staff was polite but did not interact a lot with the passengers. Not like other tours i have taken.
The meal at the island was good but the hot food was not kept warm. No one ended up ill so it was all ok. Taste was good. There was no lobster for those who did the VIP. Just fish.
The island was ok. The beach was rocky and I think our resort beach was nicer. It was however clean and had toilets, beach chairs etc. The biggest negative about the island was the vendors trying to sell you stuff or give you a massage.
I can't recommend this tour and will definitely not book it again.
Ok, so this trip is a mixed bag of stuff.....The hotel pickup wasn't fun they get us on this nice bus at 7:20 from Dreams and we go park and sit for thirty minutes then pick up others and the guy doesn't explain anything. we shave to switch buses at one place and then again so the trip takes 2 hours, and we are all in need of a Bio Break! Once we arrived we got together with a group and hit turned out to be a dive and snorkel trip, which I thought it was a sailing Catamaran to the island so a little bummed there.
We leave the marina for a 40 minute boat trip to the Island area to snorkel and dive, it was ok to swim around and look at the fish.
Then we went onto the beach area on the island to hang out eat and swim there. This was really fun, the beach there is amazing the water the beat in the area, fish around shaded large hut areas and decent food too. That was the highlight of the trip, the Catalina island beach is special! So we recommend the trip but I'd look close at all my options. This one is better if you dive.
If you want to sail to the island look elsewhere.
My family booked the VIP pckg with anticipation on the lobster meal. Unfortunately, when we were on the boat going to Catalina Island, we were informed that lobster will be substituted by snapper fish because the government prohibits the serving of lobster. That was a let down but we still enjoyed the meal fish, chicken, pork chops and veg and excursion. The crew were all nice and polite. The catamaran is clean. The beach is nice and clean.
le lieu de la plongée snorkeling très décevante et surtout les fonds marins très sales
l'arrivée sur l'île est très attrape touriste ou vous êtes parqués sur la plage privé
la formule vip avec le homard est une arnaque nous avons eu un poisson à la place presque cru nous ne l'avons pas mangé