Tortuguero Canals inklusive Playa Bonita und Puerto Limón Höhepunkte

Wir danken vielmals für die Super Bewertung! Liebe Grüße aus Puerto Limon! Federico

Hallo Victoria, danke für die Bewertung, bei diesen Ausflug bekommt man selbstverständlich nur einen kuzen Einblick der Flora und Fauna Costa Ricas, da die Tour zirka 4 Stunden dauert, in diesen Zeitraum versuchen Euch soviel wie möglich zu zeigen. Viele Grüße aus Puerto Limon.

Thank you for your great review, we are really glad you enjoyed your tour and had a pleasant excursion. Best wishes from Puerto Limon!

Thank you for your wonderful review, we're happy to see you had a fun and enjoyable experience with Dani and Carlos. I'm glad you enjoyed the wildlife and learned a lot about our country. Thank you again and best wishes.

Thank you for your positive review. We're happy to see you enjoyed your tour with Dani. Best regards.

Thank you for your review, we are glad to see that you had a good experience and enjoyed your tour with Dani. Best regards!

Thank you so much for your nice review, I'm really glad you enjoyed your day tour with us in Puerto Limon. Best wishes, Federico.

We always keep our responses as respectful as possible, and we very much dislike confrontation with our customers. After all, our goal is to give you a relaxing and enjoyable time while you are having your tour, and we want you to take good memories back home with you. However, seeing what you wrote, I must sincerely say your review is very distasteful. It's not the rating you gave us, but that your review is not truthful, even after all our extra effort to give you a great experience. And I will explain it clearly, point by point: 1- You 100% were taken to Fruteria El Almendro. I met you and Steven there and talked to you personally. And as clarification, Fruteria means Fruit Shop / Fruit Stand, and you even got to see the actual tropical trees and plants to learn more about them. 2- The tour description indicates that we cannot go deep into the banana plantation or see the processing plant. That is simply not allowed since you could bring biological contamination and cause damage to our region's people and economy, and for your own safety of course. 3- You were always writing something on a piece of paper, checking every place you visited to see if we were trying to scam you. Why would you book our tour if you were so distrustful? 4- Steven, who is a great guide as proven by plenty of other reviews, noticed your behaviour and decided to give you an extra stop to make your experience even better. 5- You were the only traveler on this tour. Yes, we delivered a private tour with only one person for a total price of 55 US dollars, there were no other bookings. This was obviously not profitable at all, but even so we did not cancel your tour, we didn't even think about doing that. Given all the above, I must say we've never felt so humiliated before. It feels like you are accussing us of deceiving you, even after giving you so much more than what you paid for and operating the tour at a loss. As advertised in our website, we have a full refund guarantee if you're unsatisfied, but we cannot apply it if you decide to publish false information like this. We will never deceive our customers and will continue to deliver great experiences to travelers who want to genuinely enjoy their day with us in Puerto Limon. Best regards, Federico