I thoroughly enjoyed this trip, but for the sake of an honest review, I should point out a few things. The ticket said the tour started at 8am and pick ups start 30 to 60 minutes beforehand. Naturally, I was ready at 7:05am. I waited and waited and eventually my hotel called the tour company thanks Pablo!. I was picked up at 9:39am and I'll let you calculate how long I had been waiting in the lobby.
To be honest I quickly forgot this problem, as the tour was great with Jose as our guide. We got about 40 minutes of free time on site, which I would have preferred to be longer perhaps it was shortened by our late departure. The lunch at Mayaland was reasonable.
Finally, we visited a cenote. This was pleasant enough but if I were designing the tour from scratch I would swap the time at the cenote for more time at Chichen Itza.