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For this particular transfer Viator apparently partnered with a company called Super Shuttle in Miami. The instructions indicated that we were required to call an 800 number to reconfirm two days prior to our transfer. When we did, we were told that Super Shuttle had no record of our planned trip. However, the customer service person took our information, provided us with a confirmation number and provided a phone number to call when we cleared customs. We did that and in less that 15 minutes there was a van and we got to the airport with no problems.
It was difficult to contact Supershuttles on arrival at Port Everglades. I got the answer phone when I called and although I left a message it was not handled. I phoned again and this time was told someone would be there in 15 minutes, no mention of my earlier call, the car arrived half an hour later. Once we were in the car all was well including the driver who was polite and efficient in getting us to the airport. I think you should make it clear where we would be met. The pick up area is where passengers for the next cruise arrive and there is total confusion but your driver got out of the car and made an effort to find us. Apart from the delay it was a good service.
When we debarked the ship, we walked out of the terminal and the shuttle was right in front of us! We checked in, they loaded our luggage and us into the van. We needed to wait for another 4 people, but, the wait was less than 15 min. We were then on our way to the airport. Driver was very nice, courteous, and did extremely well handling the port traffic. I truly believe and trust Viator in making arrangements when traveling. This was the 3rd time in 3 different locations, multiple transfers, tours. We have nothing but praise for the service they provide. Will always use them, hands down! Web site is user friendly, cost competive, and in most cases that I have found less expensive than the cruise ship if your booking excursions and the tour guides are great, knowledgeable, and usually you get more than the ships excursion. Love that I can travel and have this service available to use. Thanks Viator!
I had prebooked the transfer and phoned on my arrival at Miami to get a reconfirmation number as required. I wrote this on my booking receipt and assumed that I would just need to get on a super shuttle when I arrived after the cruise at the port. On getting off the ship we went to the shuttle pick up and waited for super shuttle. One arrived but when I showed him my paperwork he said I needed to phone and be assigned to a driver. As I am from the UK my mobile is from the UK and it would involve an international call to phone a local number near the port. I went to find a phone but was told there were none. Kindly one of the port officials boarding passengers on the next cruise said he would use his phone and call the office for me. He was holding for several minutes and didn't get through. My daughter then called me and said that the original super shuttle driver had agreed to take us! All this was a but stressful when trying to get to Miami airport for a long flight back to the UK, I think that more understanding should be shown to overseas travellers making it unnecessary for them to make calls for something that has already been reconfirmed. The driver was very pleasant and was efficient once we had joined his transfer.
Returned from a Disney cruise with our young daughter. Got our bags, made it through customs, called for our ride, and waited 40 minutes for pick up. We were told to expect the van in 10 minutes, called again after 20 minutes, and were told to van was in the port, and waited another 20 minutes. I think we were the last people from the cruise to leave the port. Once we were picked up, the ride was fine. The van was clean and the driver helped with the bags.
An advisory for other Miami travellers:
I like SuperShuttle but on this date they decided they couldn't find any third-party reservations, leaving me stranded by myself. They would not let me confirm my reservation the day before, but told me to call once I was off the ship. Totally ineffective.