We purchased a round trip limo service from and to the airport. The limo that picked us up from the airport was very old and kind of beat up, but the driver was nice. When I called to confirm that the driver would arrive on time to take us back to the airport I was told that the limo they were going to send had mechanical issues and they were sending a car, I asked if I would receive a refund because that's not what I agreed to or paid for, they said I needed to contact Viator for a refund, so when I contacted Viator they said they needed to contact the limo co. and had all 3 of us on the phone, the Limo co. representative Sophia, basically told me I should have refused the ride to the airport, and since I road in the car to the airport they fulfilled their part of the agreement and I wouldn't receive a refund. I told her that I asked for a refund as soon as I was told I wouldn't get the limo I requested and was told to contact Viator...to make a long story short, I had to argue with the Nassau Limousine services agent to get my refund, I didn't want to have to pay for what I didn't order.
I would not recommend this company because their vehicles are old and in poor condition and obviously not reliable.
The limo that picked us up at the airport to take us to our hotel was totally ghetto. The interior was literally falling apart and this vehicle should have been junked a decade ago. On the other hand, the return limo was great and as expected. So a totally mixed bag.
Prompt, friendly courteous service both from airport to hotel and then return hotel to airport. We were a party of six, including children, traveling during the Thanksgiving holiday. Highly recommend this company.
Service was great the only thing I will say is due to the fact that our flight was delayed and then it took an hour to get through customs we were not picked up in the limo that we ordered we were told that we were late so we had an SUV .......
The limo was terrible,, ripped seats, no stereo, just a little portable one on top of the back seat , window would not go down, to take pics, he said to use the other one, no beverages offered, unlike the different company we rented from in 2015, was NOT worth the money we paid.
We used Viator for limo service to and from the airport in Nassau the Bahamas. The driver was courteous and very informative. I would highly recommend Viator and would definitely use Viator again if I visit the Bahamas in the future.