Hi Mrs Joann, Thanks for the review.
On this occasion we would like to explain. So Borobudur has 2 types of tickets. Regular one and the Premium one. The regular ticket not allowed you to climb up the temple, your access only in ground level(this is what the big group from cruise had). What we gave you is the Premium one. Which is special, limited, must book in advance and not easy to get. With this Special ticket you will have access to climb up the temple but in time session(7 times a day) and together with other people who also had this opportunity. To climb the temple is really regulated and the number of people limited by the authority, to maintain the preservation of the temple. With their guide.
Due you arrived Borobudur early than you need to wait for your session to have a chance climb up the temple. if with regular ticket you dont need to wait to any session, you can enter directly the entrance once you arrive and explore the temple without other people (but only in ground level of the temple).
Our intention is actually give our customer best experience, the problem is we might didnt explain it clearly before. we're sory for this
We will explain it more details to our next guests and let them choose.
Thank You
Regards
Stanley