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I have to be honest -- when I originally researched tours, this was not my first choice. The other one I was eyeing was completely booked full, so I hesitantly settled for this one. But let me tell you... I was NOT disappointed! The tour guide, Lauren if I remember correctly, was amazing! She was so friendly and knowledgable of the area. We had a small group of 15 so it was quite intimate, making the experience 10x better. At one point, the skipper gave my mother his own jacket because she was cold -- so sweet!
On that note... after being on the excursion versus what I originally read on Viator there seems to have been some changes in their itinerary and what is offered. So here are some corrections and suggestions:
1. there was no free wine tasting -- however, they did give us each little bottles of wine at the end as well as take a group shot of homemade croatian liquer. So it evened out!
2. You actually have lunch in Hvar for a total of about 2.5 hours including some free time. I would suggest not selecting the lunch option.. if you do, it equates to 20 euros a person and the tour guide prepays your lunch. We did eat at a relatively inexpensive place so even after ordering three pizzas, 3 salads, 2 beers and a cheese platter, we were still under budget. So if you're on a budget, buy lunch once you get to Hvar instead of through Viator.
3. It says it includes use of waterproof and windproof jackets, but I suggest you bring your own. They only had one adult and one childs jacket on board.
So our day looked like this:
8:00am - depart Split
9:45am - Blue Cave lasts about 20 minutes, soooo beautiful!
stopped briefly at Monk Seal Cave did not enter because of falling rocks two weeks prior, so crew didn't wan to risk our safety
stopped briefly at Green Gave was an extra cost, and according to crew not worth it compared to Blue Cave
11:15am - swimming in Stiniva Cove 20-25 minutes
12pm- swimming and snorkeling in Blue Lagoon of Island Budikovac 45 minutes
1:15pm - lunch and free time in Hvar apprx. 2.5 hours, most beautiful island ever
3:45pm - swimming and drinks in Palmizana 45 minutes
6:30pm - return to Split
In conclusion, I am 100 happy I booked this excursion! It was a highlight of my trip to Croatia. Plus, the boss was on the tour with us and we gave her some suggestions i.e. adding some noodles for swimming, etc. You could tell she is determined to make this excursion better and better, and I have no doubt in my mind it was continue to improve from how great it already is!
The boat itself was nice, and the tour was cool, but they put us with a bunch of hungover and later, completely trashed twenty-something year olds. We couldn't even go to the blue or green caves because of the wind, but they didn't really have a back-up plan, which is a little crazy considering these caves are their selling point for this excursion and this wind issue is far from being a rare thing to happen. They instead drove around a little extra and told us that the wine tasting was a treat because we didn't get to go the caves. This of course was a lie since it's supposed to be part of the tour to begin with. We had fun at the few places we actually went, but felt a little underwhelmed by the whole thing. The pack of drunkards on the boat didn't help either and managed to frustrate the wine-tasting lady so much she said she will seriously kill them if they don't shut up.
This trip started off shaky with the blue cave being cancelled which isn't uncommon in September. This was ok as the beaches were amazing and the whole experience had the potential to be beautiful. Our guide Kate was very unhelpful, she was rude, uncommunicative, didn't care and told us minimal information about where to go and how to enjoy our time. She never spoke to use once or asked us how each place was. She pretty much sat at the back of the boat on her phone. We were told lunch destination would have eftpos and it didn't we waited ages for food eating two hours on a very average lunch. When returning to the boat her boyfriend joined us and they spent the remaining 5 hours of the day kissing hugging and sharing food at the back of the boat. There were two elderly people who were on our group. One of them didn't even get a proper seat and was so nervous on a high speed boat and no effort was made to ensure they were feeling safe or cared for. Overall it was highly disappointing and we will be going to the company to complain today as the shop was closed when we returned from the day. The guide was rude, unsympathetic and didn't fulfil what was promised at the beginning of the day as a replacement tour. we were given cheap and yuck wine in plastic cups to skull quickly before our final departure only because a few people complained. Kate said she didn't know about the free wine tasting. They gave us a snack but were four snack short so four people missed out. No effort was made to introduce group members or create a great tour experience. I was very dissapointed and it was essentially a glorified taxi service. there wasn't even any point in kate coming for the day as the skipper could just took us around and it would of been the same
Such disappointment. The place is beautiful but Choose different agency. Because of weather the route changed last minute.. but it was not the issue...The guide is the worse Ms Kate should really look for different job...rude English, didn't say any information about the locations was in a rush each stop didn't check how we were doing at all different member in the group had no-polite issues in one of the stop and the guide wasn't even there, the crew didn't respect the elders needs in the return way the boat was in a high speed and scaring people but even with complaining the crew completely ignore us , the guide give wrong payment information in one of mandatory restaurant stop on top of all of that the guide brought in a middle of the day a boyfriend on board and chilly out half of the trip like it was her private day off.... we were not the customers we were a inconvenient guest. My experience was very unpleasant.