Privater Landausflug: 2-tägige, vollständig flexible St. Petersburg Tour

Dear Thorsten, thank you for your detailed feedback on the tour! We are sorry to hear that you were not happy about your private tour arrangements and your visit to Catherine’s palace was not a positive one. At UlkoTours we always strive to make each tour smooth and perfect. We work hard to meet all the client’s needs and requests. We always plan all our programs in such a way, so that our clients will NOT miss any of the scheduled tours. Catherine’s Palace is one of the most wanted palaces to visit and thus indeed is very crowded in the summertime. During the high touristic season, the palace cannot cope with the increasing number of tourists who wish to visit it. That’s why the Palace has the right to regulate the amount of guests itself. I would like to clarify a few things. Our manager Ksenia that you had been emailing with, had asked you to pay for palace tickets as soon as possible. We needed it to organize the best available tickets for you, as we know it is a very popular tourist attraction. After we received your payment, we sent all the necessary booking information to Catherine’s palace. Unfortunately, some things are beyond our control. We cannot influence museum rules and regulations. According to one of them, the palace provides us with the date and the time for admission up to 24 hrs before the tour. The palace had provided us with unacceptable admission time conflicting with your tour schedule. We regret that at the beginning of your first day we had to inform you about the impossibility of this visit. But, when you absolutely insisted on visiting it, we did our best to exchange the time with another guest for the second day. It was extremely difficult to coordinate everything. As for the palace visit, we cannot do anything about the crowds during the summer. We regret that there were some parts of the palace you were not able to cover because of the tourist crowds. We hope you will have a chance to get back to Saint Petersburg in winter when it isn’t so busy and enjoy Catherine’s palace. Our client feedback helps us improve and provide impeccable service. Once again thank you for your comments! Sincerely, Julia Kharlamova

Dear Joanne, thank you for this great review! Marina, along with Alex, makes one of the dream-teams of ULKO Tours, indeed. We, together with Marina & Alex, hope to see you again on a tour to Moscow or to the Baltic states with ULKO Tours soon! Best regards, Julia Kharlamova

Dear Cari, Thank you for such warm words about Saint Petersburg! We love it and it warms our hearts to know that our guests love it as much as we do :) Our team hopes to see you again soon onboard with UlkoTours, maybe on a trip to Moscow or a Baltic state. Bets of luck, Julia Kharlamova