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Our bus guide Sylvia was more interested in speaking to the bus driver instead pointing out the landmarks and what they meant as well as their history. When we got to Prague, our guide Jan hurriedly ran through the city and was often unintelligible. He seemed more interested in getting to the end of the tour rather than educating the tourists to what they were seeing and why it was important. Everything he described was “charming and magnificent”.
Whilst Prague itself was a very nice place to visit and the tour guide did point out the key places, unfortunately I cannot recommend this trip due to the length of time. It took us approximately 4.5 hours to get to Prague and we only spent about 3-3.5 hours in Prague itself then obviously 4.5 hours back. If you want to visit just to say you've been to Prague and stick that pin on the world map in your bedroom then maybe I could say it's a good tour to do but if you wanted to see it in detail, you would be better off staying the night there.
Good driving from Vienna and back. Vienna guide was very clear. Once we got to Prague, it was a 'tornado' experience. One either takes photos and miss out on commentary at next stop by local guide or stay with the guide and not take photos. We did have an hour at the end to ourselves though. I was very disappointed that this tour did NOT provide a dropoff service. It is the ONLY Viator tour I've been on ( various South African tours, Budapest tour and various Croatian tours) that does not pick up and drop off customers. This information was conveyed to me on the morning of my tour. I picked a Viator tour to Prague as I am a single female traveller wanting to feel safe in a foreign country. I felt let down. Otherwise, this is a good tour to get a feel for a place.
The sightseeing tour to Prague from Vienna through this company was terrible from the beginning to the end. First off, people haphazardly got on the bus with no one checking that they were on the correct bus-- and as it turned out, several people were not so we had to stop to let them off. Secondly, your tour says clearly it is not appropriate for people who have walking problems, yet we had someone who could not keep up on our tour and walked with a cane and as a result, it ruined it for the rest of us. We were told we would stop for a short break for the driver in the morning and in the afternoon. In the morning, we were told to grab a short snack because we would be walking for 1.5 hours nonstop. So I grabbed a light snack. Upon arrival in Prague, our tour consisted of driving past places quickly and being told what they were-- we did the Vienna Hop On Hop Off buses earlier in the week and it was great because the driver paused to let us take photos-- but there was no opportunity to take photos on the Prague tour as it was so fast. Even worse was that the driver was trying to tell everything in Spanish and English so often we were past the building before he got around to telling us about what we were supposed to see. We were told to meet at the horse in front of the museum but they drove by so fast and because it was behind construction that no horse was even visible. When we got to Prague, we had almost no free time and were not even allowed to stop and take photos except at designated spots for 20 seconds. So, in the end, we were not able to appreciate what we did see. We ended up delayed on even beginning the tour because of the lady with the cane. We were given less than an hour of free time to explore-- but during that free time we also had to make our way to the horse statue which was a good 20-30 minutes away from where the shops were. We also had to make our way back to the shops and restaurants. So in short, we had about 20 minutes to buy anything we wanted/ needed and if there were lines in places, forget it. When we returned to the bus, we had not eaten-- again 20 minutes free time -- and thought we were going to stop again so driver could rest and we could grab something to eat. It was 5.5 hours in the bus on the way back to Vienna. We stopped at a closed restaurant and switched drivers but we were not allowed off of the bus. This is unacceptable. The tour guide should have either allowed us enough time to eat, told us to grab something to eat since we weren't stopping or stop so we could grab something to eat. In short, this was an entire day wasted because I didn't feel like I was able to really see or appreciate Prague and then I paid to be uncomfortable for hours on end, too.
Would not recommend this tour from Vienna. Although the tour bus if very comfortable, it is a VERY long drive leaving very little time to spend in Prague. The tour was rushed and every time I turned around to take a quick photo, the guide had already walked off. I have been to Prague in the past and absolutely loved the city. This tour was very stressful and I did not feel like I was able to experience the city at all. The entire tour, my thoughts were focused on how we were possibly going to catch up with our tour guide while still being able to take some photos. This tour would be much more effective if perhaps the guide focused on just the St. Charles Bridge and Old Town. Walking from Prague Castle took way too much time and we did not even get to see the interior. Also, I think the meet up point at Wenceslas square was way too far. Finally, I was disappointed that we stopped at Excalibur restaurant/an outlet shopping mall for an hour on the way back. We would have rather arrived in Vienna earlier and bought our own dinner. In summary, this tour is too long, poorly organized, and hectic to experience Prague. Probably one of the worst tours I have taken. If you are looking for a day trip from Vienna, I would recommend the Melk Abbey and Danube Valley tour instead - relaxing cruise down the Danube, very well organized, and adequate time to explore the towns.
It is a good way for you to get a glimpse if Prague, but not enough free time. I understand that everything is on a schedule, but I would have rather had more free time instead of the tour guide treating us like kids and making us listen to her talk about the Cathedral for an hour. However, Prague is a wonderful city and this tour does give you a taste of it.