Founded by the September 11th Families’ Association, this moving museum (formerly known as the 9/11 Tribute Center) tells the story of the 2001 Twin Towers attacks from the perspective of individuals directly affected by them. Exhibits include personal accounts, family photographs, and artifacts recovered from the World Trade Center wreckage. Displays lay bare the horrors of that tragic day while bringing to light individual responses and reactions, and showcasing the resilience, courage, and compassion of the human spirit.
The events of September 11th, 2001, shook not just New York City but the whole world, and served as a historic turning point that changed the entire course of the early 21st century. The 9/11 Tribute Museum is a must-do for anyone who wants to hear vivid, eye-witness accounts of the events of that pivotal day. Visitors can tour the museum independently and take a walking tour around the 9/11 Memorial Plaza, led by a guide with a direct connection to the events. For an even more comprehensive experience, combine a visit to the Tribute Museum with a trip to the separate and larger-scale National September 11 Memorial & Museum, which offers a broader overview of the tragic day.
Things to Know Before You Go
- Wear comfortable shoes if you plan on doing the walking tour.
- While the museum’s exhibits are not graphic, they can be emotionally taxing and some may find them overwhelming.
- Entry to the 9/11 Tribute Museum is included in the New York Sightseeing Pass.
- The museum is wheelchair accessible.
How to Get There
The 9/11 Tribute Museum is located in New York’s Financial District, less than a 10-minute walk from One World Trade Center. The nearest subway stations are Rector Street (1, R, and W trains), Cortland Street (R train), Fulton Street/Broadway (A, C, J, Z, 2, 3, 4, and 5 trains) and World Trade Center station (E train). The Cortland and Fulton Street stations have elevators.
When to Get There
The museum is open 10am to 6pm Monday to Saturday and 10am to 5pm on Sundays. Guided tours take place several times daily. Arrive shortly after opening to experience the museum at its quietest.
Hear Personal Stories About 9/11
The 9/11 Tribute Museum is unique in that it tells the story of September 11, 2001, through the stories and voices of those who lived and directly experienced the tragic events. Volunteers with a personal connection to the attacks—whether first responders, recovery workers, residents of lower Manhattan, family members who lost loved ones, or even survivors—lead guided walking tours of the National September 11 Memorial & Museum plaza. Tours last about 75 minutes and include first-hand accounts of the guide’s experiences of the day, plus discussions of the attacks’ aftermath and rebuilding of the new World Trade Center.