We signed for a private tour and at the onset we found out the guide added an another couple to join us. We were not opposed to another couple on a tour with us, but we paid for a private tour. Our tour guide (Gabrielle) was a former student at the University which was a plus. However, her English was difficult to understand a majority of the time. We do believe a guided tour of the University is very helpful.
We apologize for the inconvenience. There was a doubling of reserves for the same time, as we worked with various platforms. Normally, we close schedules on various platforms.
We invite your excellencies when they return to Coimbra contact us, we are pleased to offer a guided tour, as a way to apologize for what happened.