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Great experience! Hotel pickup was timely and efficient. The company staff were organized and friendly. It certainly wasn't a tour, as the boat driver didn't offer much in the way of verbal descriptions, but he was very proficient and we had numerous incredible opportunities to see dolphins. The boat ride itself was also very enjoyable, as were the views of the coast line. Our hotel transfer even dropped us at a different spot upon request, no problem. All in all, a very enjoyable experience.