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Ruined our trip in Italy. We waited 2+ hours and the tour guide never showed up to our hotel. Tried to contact them, but no one answered the phone. Had to call Viator and they tried to contact them as well and said they’ll get back to us. Never did. Had to call Viator yet again to help, but wasn’t as much help. Now waiting for a refund for the tour guide not even showing up. Not even sure if we’re going to be getting our refund back when it wasn’t our fault.
Unprofessional Provider, failed to pickup, did not answer calls from the schedule time of 7:00am to 9:00 am, then blatantly lies that they spoke to the hotel and refusea to refund $715.00 for their failure to provide the service
I waited for over an hour, and they never showed up. The concierege called the phone number listed, and no one answered. It's a Fake tour company to rip off tourists, and now I have to wait for my refund. You ate better off taking yourself on the red train to napoli central, then the subway to Pompeii Archeological Scavi. Do not get a tour guide! They just make stuff up and charge 12 euro a person.
To start off nobody in this office speaks fluent English or can process a request. The day before I called and confirmed our booking. The next morning nobody showed up. I was unable to get in contact of front office so I messaged them on what’sapp. I saw that they were reading my messages and not responding. After calling headquarters they said we were rescheduled for the next day. The guide showed up but was one seat short for our party. So he then left and the front desk said sorry but it was never in writing that it was a three person reservation. After hanging up the phone they never picked up. Save yourself the brain damage and avoid ruining your vacation.
Book with any other agency. Viator is absolutely horrific.
This was not typical of the tour company since we did 2 others. The driver Alexander was great! The tour guide at pompeii awful with 40 people in the group and no headsets so we couldn't hear a thing. She ran so fast from place to place we didn't get a chance to see most things. She didn't even know who was or wasn't in her group.
Despite repeated requests to receive the trip we received the trip that does not match the actual route.
On a three-day trip, they did not say there was a free day and only happened to find out.
The driver was told to arrive at a different time than we were told
The operator is a cheat and did not even turn up for the pick up.
, May 2019
I had confirmed the pick up a month before and re confirmed the pick up a day before. But on the day of the pickup, no one turned up & we waited from 6:30 to 8 am.
The cheat does not even respond to phone calls and the tour operator page on Facebook is disabled. This is a scam and it is a fly-by-night operator just to scam you into paying the fee.
Viator is no better and they are inefficient in giving our refund.
All, please ensure you DO NOT book with this operator for ANY trip.
Don’t book this tour, they use a terrible company in Rome! Varmtours! Cancelled our first trip day of, then rebooked and they were late and we couldn’t get into Pompei! Most unorganized company I’ve ever experienced!