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Our driver Rossini was excellent and funny. We were lucky to have for both arrival and departure. He didnt speak a word of English although the shuttle service did mention that we would have a english speaking driver but it didnt matter because Rossini was very accommodating and tried his very best to help us and make us feel welcome. I'm glad we met him. He was part of what made this trip great.
Our driver was friendly and on time. We were expecting to be picked up by a van and share the ride with others but we were the only passengers. The taxi posted rate in Rome from the hotel to the Fiumicino Airport was 55 Euros so this was a more economical option.
The service had us arrive at the airport 4 1/2 hours early. This was absolutely unnecessary. But I think they plan for worst case.
When we arrived at the airport, the driver dropped us off at terminal 3 despite our insistence that we needed to go to terminal 5. He said that terminal 5 was right next door to terminal 3. Turns out, we had to wait for a shuttle bus to take us to the right terminal. It almost felt like he didn't want to drop us at terminal 5 for some reason.
Difficile de trouver la personne qui nous attendais. Chauffeur très bien de l'aéroport à notre hôtel. Par contre le chauffeur qui nous transporté de l'hôtel à l'aéroport était rude et nous a déposé loin de la gare où nous devions être. La prochaine fois nous prendrons la navette de l'hôtel.