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We bought the dinner and puppet show experience in Bangkok. Before purchasing I called and asked what time the dinner and/or show even starts cause all their website said was 5:00 - 10:00. They informed me that this package starts at 5:00pm. I called the day of and they even told my hotel to arrive 30 minutes before 5:00. Keep in mind, they told my hotel this!! We arrived shortly after 4:30pm to confused looks left & right. We showed the confirmation booking to the people at the front door and even the informations kiosk and they looked at us like they had never seen anything like that before. The theater proceeded to tell us the show doesn’t start until 7:30. Here we are wondering who told us it started at 5:00, why they told us it started at 5:00 & are they even associated with the theater?? After calling viator AGAIN the lady told me she’d look in to it and to call back in 10 minutes. Frantic we were going to miss our 5:00 show (if that even existed) I waited about 8 minutes then called her back. She told me she had talked to the theater and we were to show up at 6:00 for the dinner & show, mind you we were standing right next to the people at the front door of the theater.. they then said we could show up at 6:00 if we wanted but that the puppet show doesn’t start until 7:30. Needless to say, I’ve never experienced something so disastrous and scam-y in my entire life. Oh, and they emailed me later that night and said “unfortunately we aren’t able to issue a refund but we appreciate your business with Viator”. Save your money, don’t book through Viator!